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Customer Experience
Market Research
5 Storytelling Examples Connecting Brand & Customer Journey
Your customers are exposed to branding everywhere. Storytelling is one way to connect your bran...
Jenn Goddu
November 18, 2024 | 5 MIN READ
Best Practices
Customer Experience
Retail
Low-Cost Ways to Improve the In-Store Shopping Experience
All things being equal, creating a better shopping experience for your customers is likely to i...
Jake Burgess
August 25, 2022 | 9 MIN READ
Best Practices
Customer Experience
Shisa Kanko: Mastering External Communications with Japanese Train Drivers
Miscommunication with your customers, clients, and partners can be fatal. Social media gaffes c...
Jake Burgess
August 15, 2022 | 8 MIN READ
Best Practices
Customer Experience
Travel and Hospitality
Creating Airline Passenger Experiences Travelers Will Love
Airlines are known for their commitment to prioritizing passengers’ air travel experience.
...
Natasha Safronova
August 10, 2022 | 4 MIN READ
Best Practices
Customer Experience
Retail
Retail Stores Should Have Websites—Even Without eCommerce
If you listen to all the noise on the internet, you’d probably believe that brick-and-mortar ...
Jake Burgess
July 12, 2024 | 5 MIN READ
About Sogolytics
Feature Focus
This Just In! July Release Highlights
With temperatures rising, it takes a rare dedication to push ahead with just about any effort -...
Melissa Krut
July 28, 2022 | 6 MIN READ
Best Practices
Customer Experience
Financial Services
3 Ways Credit Unions Can Attract More Young Members in 2022
In 2020, Millennials overtook Baby Boomers as America’s largest living adult generation, and ...
Patrick Grieve
July 28, 2022 | 4 MIN READ
Customer Experience
Healthcare
Radiology’s Pivotal Role in Closing Healthcare Gaps
Health administration connecting with massive shifts in imaging technology has created the need...
Gordon Polovin
March 28, 2024 | 12 MIN READ
Best Practices
Customer Experience
How to Apply Active Listening to Improve Client Relationships
Strong customer relationships are key to business success. If you can’t connect with clients,...
Jenn Goddu
July 25, 2022 | 4 MIN READ
Best Practices
Consulting
Customer Experience
Employee Engagement
How Independent Consultants and Small Firms Can Tackle More Projects
Many consulting firms are currently enjoying boom times—particularly those that cater to thri...
Patrick Grieve
July 22, 2022 | 5 MIN READ
