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Best Practices
Customer Experience
Financial Services
What Makes Credit Union Members Leave?
Members are the lifeblood of any credit union. A high amount of member loyalty tends to bode we...
Patrick Grieve
February 27, 2023 | 5 MIN READ
Best Practices
Customer Experience
Why Sentiment is Key to CX Analysis
Customer experience analysis, or CX analysis, involves studying the ways in which potential and...
Patrick Grieve
February 8, 2023 | 5 MIN READ
Best Practices
Customer Experience
Employee Engagement
Looking Back: Measuring Company Success
When trying to evaluate “success,” there are a million different key performance indicators...
Jake Burgess
January 25, 2023 | 5 MIN READ
Customer Experience
General
The Only CX that Matters (to Cats)
Dear human,In recent years, the term CX has come to dominate the business communications sp...
Natasha Safronova
April 24, 2024 | 4 MIN READ
Best Practices
Customer Experience
Retail
Price Discount Holidays and Retail Experience
Holidays, holidays, holidays! We can't say it enough.Who, you may ask, is "we"? It's both t...
Gordon Polovin
December 6, 2022 | 8 MIN READ
Best Practices
Employee Engagement
Style Trial: Professional Appearance Challenges
Sogolytics · Style Trial: Professional Appearance Challenged | Sogolytics BlogCastIn the p...
LeTeisha Newton
July 18, 2023 | 5 MIN READ
Best Practices
Customer Experience
Technology
Travel and Hospitality
How To Use Tech To Delight Your Guests
It’s 2022, and it’s time for hotels to step it up.Gone are the days of making your gues...
Cherie Foo
May 30, 2023 | 8 MIN READ
Customer Experience
Real Estate
Home Cash Buyers: The CX Difference
Selling a home or a property isn’t an easy process. Even though most people go the realtor ro...
Disha Sanghvi
October 17, 2022 | 4 MIN READ
Best Practices
Customer Experience
Do Businesses Need a Chief Experience Officer (CXO)?
It's clear that being a truly customer-first business brings tremendous benefits in terms of cu...
Jake Burgess
September 27, 2022 | 6 MIN READ
Customer Experience
Financial Services
Should Your Credit Union Go Branchless?
Citi Bank is the fourth-largest financial institution in the country. And for nearly two decade...
Patrick Grieve
September 22, 2022 | 5 MIN READ