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Customer Experience
AI and CX in 2020 and Beyond
Artificial Intelligence (AI), sometimes referred to as machine-learning, has impacted the omnic...
Gordon Polovin
June 2, 2020 | 6 MIN READ
Customer Experience
The Evolution of CX: Service, Success, and Customer Experience
Customer experience sounds intuitive: look after the customer, foster a relationship with the...
Jake Burgess
September 1, 2023 | 13 MIN READ