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Showing results for : CX
Customer Experience
Financial Services
Is Digital Banking Really Boosting Customer Experience?
The future of successful banking depends on delivering memorable customer experiences and creat...
Gordon Polovin
January 12, 2024 | 8 MIN READ
Customer Experience
Employee Engagement
Five More Groundbreaking Employee Engagement Benchmarks
If there's any doubt in your mind, rest assured: Employee experience has a huge impact on custo...
Gordon Polovin
February 23, 2024 | 7 MIN READ
Customer Experience
Employee Engagement
What is HX and Why Does it Matter?
When we discuss the Human Experience, we’re delving deep into the very essence of our existen...
LeTeisha Newton
August 30, 2024 | 15 MIN READ
Customer Experience
How to Effectively Measure Customer Experience and Prove ROI
We all know that customer experience is important, but for many folks in business, there's only...
Melissa Krut
September 2, 2023 | 4 MIN READ
Customer Experience
Use it or Lose it: Personalization in Practice
As the CEO of TriedBlu Consultancy and a tech-savvy consumer, John understands the importance o...
LeTeisha Newton
August 9, 2023 | 7 MIN READ
Customer Experience
Personalization Dangers: Can You See Me?
Imagine this, you’re sitting at home scrolling on the internet, looking for a better way to c...
LeTeisha Newton
August 9, 2023 | 8 MIN READ
About Sogolytics
Customer Experience
Survey Types
NPS: Turning Detractors Into Promoters
A month ago, my car was rear-ended while it was parked outside of my house. There was no note, ...
LeTeisha Newton
May 8, 2023 | 3 MIN READ
Customer Experience
The Right Decisions for Customer Loyalty
Having all the right data is just the first – albeit very important – step to managing your...
LeTeisha Newton
May 4, 2023 | 4 MIN READ
About Sogolytics
Best Practices
Customer Experience
Building a Better VoC Program
"We hear you." "We're listening." "We get you."Marketing departments have churned out so ma...
Patrick Grieve
April 19, 2023 | 5 MIN READ
Best Practices
Customer Experience
Financial Services
How Marketing Can Boost CU Member Retention
If you work in the credit union space, you’re probably well aware of the importance of member...
Patrick Grieve
March 3, 2023 | 4 MIN READ
