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Showing results for : CX
Best Practices
Customer Experience
Market Research
Survey Types
Using Surveys to Circumvent Current Blog Trends
First, thank you for reading this. Hubspot, a forerunner in marketing research and i...
Kathy Edens
July 1, 2021 | 6 MIN READ
Customer Experience
Employee Engagement
Carefully selected workplace incentives that cost little to nothing but pay off big
Your most valuable asset is not one that stands out directly on a balance sheet, with numbers n...
Gordon Polovin
March 28, 2024 | 7 MIN READ
Best Practices
Customer Experience
General
6 Suggestions to Tackle Customer Experience in Times of Crisis
We’ve been hearing a lot during the COVID-19 pandemic about frontline workers. From doctors a...
Jenn Goddu
April 15, 2020 | 6 MIN READ
Customer Experience
Employee Engagement
Survey Types
Two Feedback Surveys That Will Change Your Business in 2021 and Beyond
Creating a meaningful difference in business these days, especially in a competitive marketplac...
Gordon Polovin
July 1, 2021 | 10 MIN READ
Best Practices
Customer Experience
General
Freak Out… or Find Out: Data-Driven Insights in Challenging Times
What do you do during uncertain economic times or even during the regular, cyclical highs and l...
Kathy Edens
March 31, 2024 | 5 MIN READ
Customer Experience
Communication with Customers + Customer Feedback = Better Customer Experience (CX)
The phrase "communication with customers" is used so often in the CX conversation that it's in ...
Gordon Polovin
April 16, 2020 | 7 MIN READ
Customer Experience
Why Customer Experience Matters to Non-Profits, Too
Who is your client? In the for-profit world, it's pretty clear: To attract the business and con...
Kathy Edens
December 2, 2022 | 5 MIN READ
Customer Experience
Market Research
The Impact of Branding: You’d Better Recognize
Any conversation about customer experience (CX) must include a discussion of brand power and wh...
Gordon Polovin
May 21, 2024 | 6 MIN READ
Customer Experience
The CX Turnaround: Learning from Mistakes
No one likes to fail. Trip-ups are terrible. Mistakes create mayhem. Especially when it comes t...
Jenn Goddu
March 9, 2020 | 4 MIN READ
Customer Experience
Healthcare
Customer Experience Lessons From the Healthcare Sector
If your business thinks customer experience efforts are too expensive, consider what it costs n...
Jake Burgess
November 18, 2024 | 6 MIN READ
