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Showing results for : CX
Customer Experience
Employee Engagement
General
Event-ually: The Future of Events
Few event planners are organizing in-person events for their clients in the foreseeable future,...
Kathy Edens
February 23, 2024 | 6 MIN READ
Best Practices
Customer Experience
The Benefits of Providing Multilingual Customer Service
Today, more businesses are allocating resources to improve customer experience. And rightly so....
Vincent Sevilla
March 15, 2024 | 11 MIN READ
Best Practices
Customer Experience
How to Improve Customer Experience Using Marginal Gains
Do you have a team that provides support to your customers? If you do, you must focus your time...
Maxim Dsouza
March 20, 2024 | 8 MIN READ
Customer Experience
Digital Customer Experience Management – The Latest Sales Enablement Function
If anything is trending more than customer experience today, it's all things digital. It's no s...
Gordon Polovin
May 6, 2021 | 6 MIN READ
Customer Experience
Why Customer Retention is a Crucial Part of Company Strategy
What is Customer Retention?
Losing clients is costly. It far outweighs the expense of earnin...
Gordon Polovin
January 16, 2023 | 7 MIN READ
Customer Experience
Employee Engagement
General
How Dramatic Events Change Habits
There may be a silver lining in the COVID-19 situation. These challenging times are having an i...
Jenn Goddu
February 23, 2024 | 6 MIN READ
Best Practices
Customer Experience
How To Use Data To Improve Customer Experience
What is data and why is it so important?
Businesses with the foresight to differentiate their ...
Gordon Polovin
June 18, 2020 | 8 MIN READ
Customer Experience
Improving B2B Customer Experience with Customer Journey Mapping
What is the Customer Experience in B2B markets and companies?
B2B challenges frequently make t...
Gordon Polovin
July 5, 2020 | 9 MIN READ
Customer Experience
Financial Services
How to Improve Customer Experience in Banking
The customer journey in the banking market
The minute individuals begin thinking about the ins...
Gordon Polovin
July 1, 2024 | 7 MIN READ
Best Practices
Employee Engagement
You Can Change Company Culture For the Better
A good company culture will make coming into work enjoyable and encourages engagement and reten...
Adam Spencer
June 11, 2020 | 3 MIN READ
