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Showing results for : CX
Customer Experience
The 2020 Guide to Seasonal Delight Despite the Distance, Customer Edition
The holiday season is upon us. In 2020 that means kids aren’t supposed to hug mall Santas and...
Jenn Goddu
November 16, 2020 | 6 MIN READ
Customer Experience
How to Conduct a CX Audit to Improve Service Quality
Businesses that provide an excellent customer experience (CX) have better sales and brand l...
Richard Conn
September 4, 2023 | 8 MIN READ
Customer Experience
General
The Short on Reviews: How Strangers Drive Our Decisions
Why do online reviews matter? Anyone who has ever read online reviews when considering a purcha...
Chris Huang
November 17, 2020 | 5 MIN READ
Customer Experience
Round Out Your CX Program with Closed Loop Feedback Management
What?
Feedback is feedback, right? Well, yes, but what you do with it is what makes it closed ...
Kendall Place
May 6, 2021 | 4 MIN READ
Customer Experience
The Best Ways to Collect Customer Feedback
Why care?
Organizations spend billions of dollars every year on digital technology apps that a...
Gordon Polovin
November 30, 2020 | 9 MIN READ
Customer Experience
8 Do’s And Don’ts of Live Chat Support
Providing an excellent customer experience (CX) is key to running a successful business. 73% of...
John Allen
March 15, 2024 | 8 MIN READ
Customer Experience
Customer Service Skills in 2025 and Beyond
What are customer service skills?
Every business today that’s into making the customer exper...
Gordon Polovin
December 17, 2024 | 9 MIN READ
Customer Experience
How do customer touchpoints drive marketing strategies in a competitive environment?
What is a customer touchpoint?
Imagine this—you leave by car from your home in Boca Raton. Y...
Gordon Polovin
May 26, 2023 | 9 MIN READ
Best Practices
General
Tips for Starting a Podcast for your Business
Starting a podcast is easy – really! There are a lot of free resources that you can use to he...
Adam Spencer
July 17, 2023 | 5 MIN READ
Customer Experience
Feature Focus
Crash Course: Key Driver Analysis
You’ve heard it countless times, but I’ll say it louder for the people in the back: Custo...
Kendall Place
May 26, 2023 | 5 MIN READ
