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Showing results for : CX
Customer Experience
Why Video Customer Service Will Boom in 2021
A lot has changed over the past year, not least the ways in which we communicate.Since the ...
Chris Thomas
June 3, 2023 | 4 MIN READ
Customer Experience
Market Research
B2C Customer Experience and B2B Customer Experience: Yes, There’s A Difference
Customer experience is one of the biggest topics in business these days, but as you might expec...
Gordon Polovin
June 2, 2023 | 12 MIN READ
Customer Experience
Financial Services
Giving Credit Unions the Credit: 3 CX Lessons for the Digital World
Wondering how to inspire customer loyalty and create brand champions? Take a page from credit u...
Disha Sanghvi
February 10, 2021 | 4 MIN READ
Best Practices
Customer Experience
Employee Engagement
Feature Focus
This Just In: Now What? (Raise a Dialogue!)
You collect feedback for a reason. Presumably, you need answers. But what happens when you rece...
Melissa Krut
July 1, 2021 | 4 MIN READ
Customer Experience
Market Research
Website Feedback: The Omnipresent Nudge of Modern Marketing
What is website feedback?
Website feedback -- a subset of customer feedback -- relates to obta...
Gordon Polovin
December 2, 2022 | 9 MIN READ
Customer Experience
Market Research
Connecting Customer Perception to Your Marketing Program
You'll be hard-pressed these days to find a viable market situation that isn't competitive. To ...
Gordon Polovin
December 2, 2022 | 8 MIN READ
Customer Experience
Market Research
Harnessing Brand Image to Gain a Competitive Advantage
The new year offers the perfect opportunity for a fresh look in the mirror, and brand image des...
Gordon Polovin
June 8, 2023 | 7 MIN READ
Customer Experience
Market Research
Skyrocket your online business with these types of marketing collateral
Savvy marketers enter competitive segments armed with tools and weapons that keep them at the c...
Gordon Polovin
March 28, 2024 | 5 MIN READ
Customer Experience
Transactional vs. Relational NPS
Whether Transactional or Relational, Net Promoter Score (NPS) has a massive advantage in the ...
Gordon Polovin
June 7, 2023 | 6 MIN READ
Customer Experience
How many different ways can you look at customer relationships?
Every business's goal is to develop an unshakeable customer relationship that defines the best ...
Gordon Polovin
September 13, 2023 | 6 MIN READ
