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Showing results for : CX
Customer Experience
What Is Customer Engagement Marketing?
Good marketing gets the job done, sometimes without drawing attention to itself at all. Done we...
Gordon Polovin
August 7, 2023 | 9 MIN READ
Customer Experience
Survey Types
How to Survey Your Target Audience’s User Experience
Continuing our previous post, "4 User Experience Questions to Include in Your Survey," what que...
Kathy Edens
May 21, 2021 | 5 MIN READ
Customer Experience
The Detractor Opportunity: How to Win Over Your Critics and Improve Customer Experience
Every business has its detractors. While you can’t demand that they change their mind, you ca...
Disha Sanghvi
June 3, 2023 | 5 MIN READ
Customer Experience
Balancing the Conversation for CX: How to Speak to Customers in “The New Normal”
There was a period over the past year where companies weren’t sure if they should market and ...
Jake Burgess
November 25, 2024 | 5 MIN READ
Customer Experience
Survey Types
4 User Experience Questions to Include in Your Next UX Survey
No surprises here: Surveys are an integral part of any sales and marketing research into your u...
Kathy Edens
June 3, 2023 | 5 MIN READ
Customer Experience
Employee Engagement
Market Research
Sample Size Calculator: Generating Value and Confidence in Meaningful Results
As a professional marketer, you want to know what your customers think and feel about your bran...
Gordon Polovin
December 11, 2024 | 7 MIN READ
Customer Experience
Employee Engagement
The Online Suggestion Box: A Robust Feedback Tool for Customers and Employees
Why is employee and customer feedback important?
A company’s ROI connects closely to retaini...
Gordon Polovin
June 3, 2023 | 7 MIN READ
Customer Experience
5 Customer Experience Lessons We Can Take From 2020
It’s easy to think that the average consumer has radically changed over the past 12 months. B...
Jake Burgess
December 2, 2022 | 5 MIN READ
Customer Experience
Customer Service Communication Challenges
In a hyper-competitive market with seemingly endless choices, customer experience is a critical...
Adam Spencer
April 2, 2021 | 6 MIN READ
Customer Experience
Market Research
What is growth marketing, and how does it relate to the customer experience?
What is growth marketing?
Many sales enablement experts alternatively title their designations...
Gordon Polovin
April 23, 2024 | 9 MIN READ
