Best Practices

Customer Experience

Employee Engagement

The Importance of Experience Design Today

Are you familiar with the idea of experience design? If you've been tracking trends, you know t...

Gordon Polovin

July 24, 2023 | 9 MIN READ

Best Practices

Customer Experience

Retail

Why Retail Customer Experience Matters

Customer experience, as a whole, has become the key differentiator for most customers. In fa...

Gordon Polovin

October 23, 2024 | 11 MIN READ

Best Practices

Customer Experience

General

8 Useful CX Metrics to Inform Your Strategy

Having a dedicated CX strategy is important for any company in a market that prioritizes experi...

LeTeisha Newton

June 3, 2022 | 9 MIN READ

Customer Experience

What Scary Movies Tell Us About CX

There are many people in the world who love a good scare, and there are plenty more people who ...

LeTeisha Newton

October 13, 2023 | 8 MIN READ

Best Practices

Customer Experience

Market Research

CX Culture and Your SEO Strategy

Customer experience in modern times cannot escape some online engagement, and in many cases, en...

Gordon Polovin

January 15, 2022 | 6 MIN READ

Customer Experience

Building an Effective CX Strategy

Customer experience (CX) is at the core of every company's ROI metrics. According to Forbes, US...

Gordon Polovin

November 29, 2024 | 7 MIN READ

Customer Experience

5 CX Lessons We Can Learn From “Squid Game”

The Korean drama "Squid Game" has taken the world by storm. The nine-episode show has become Ne...

Shrutika Desai

June 8, 2023 | 4 MIN READ