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Showing results for : CX strategy
Customer Experience
How Black Friday and Cyber Monday Surveys Can Boost Shopping Holiday Success
Thanksgiving opens the holiday shopping season, merging with Black Friday (the single biggest 2...
Gordon Polovin
December 9, 2024 | 11 MIN READ
Customer Experience
Market Research
6 Innovative Leading Brand Customer Experience Strategies
There's no longer a debate about whether or not an engaging customer experience (CX) opens the ...
Gordon Polovin
September 16, 2024 | 10 MIN READ
Customer Experience
Survey Types
Save the Day with Survey Templates: CX
An annoyed client just had a long call with your support expert - did it go well? A customer ju...
Disha Sanghvi
October 2, 2024 | 6 MIN READ
Customer Experience
Customer Experience Culture: The Secret Weapon of High-Performing Companies
If you had to pick just one, what's the single factor most likely to drive your business succes...
Ruma Malia
September 16, 2024 | 8 MIN READ
Customer Experience
The Ultimate Framework for Customer Experience Management: A Comprehensive Guide
As customers, we all want better experiences. As businesses, we want to provide those experienc...
Gordon Polovin
October 1, 2024 | 18 MIN READ
Customer Experience
Leading Customer Retention Strategies for 2025: Top 10 Tactics with Actionable Examples
While customer experience trends vary, one key goal always remains the same: customer retention...
Sadashiv Pal
December 20, 2024 | 17 MIN READ
Best Practices
Customer Experience
Employee Engagement
Why (Truly) Data-Driven Businesses Are Winning
"Data-driven business" is no longer an aspirational buzzword but a widespread reality, and the ...
Gordon Polovin
September 19, 2023 | 7 MIN READ
Best Practices
Customer Experience
Employee Engagement
The Importance of Experience Design Today
Are you familiar with the idea of experience design? If you've been tracking trends, you know t...
Gordon Polovin
July 24, 2023 | 9 MIN READ
Best Practices
Customer Experience
Retail
Why Retail Customer Experience Matters
Customer experience, as a whole, has become the key differentiator for most customers.In fa...
Gordon Polovin
October 23, 2024 | 11 MIN READ
Best Practices
Customer Experience
General
8 Useful CX Metrics to Inform Your Strategy
Having a dedicated CX strategy is important for any company in a market that prioritizes experi...
LeTeisha Newton
June 3, 2022 | 9 MIN READ
