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Showing results for : CX metrics
Customer Experience
Benchmarking 101: Why Your Results Are the Only Ones That Matter
Are you forever benchmarking your company’s results against your competitor’s, others in yo...
Kathy Edens
March 26, 2020 | 5 MIN READ
Customer Experience
Will Customer Effort Soon Be a Thing of the Past?
If you’ve been tracking your Customer Effort Score (CES), you’ve hopefully gained insights ...
Sogolytics
July 1, 2021 | 5 MIN READ
