Customer Experience

Customer Effort Score & How to Measure It: The 2025 Guide

Introduction: The Silent Power of Effortless Experiences Every great business idea begins with...

Sogolytics

April 14, 2025 | 8 MIN READ

Customer Experience

Typical Customer Service Survey Questions for Exceptional Customer Experiences

As we shift our goals from simply satisfying customers to delivering consistent and amazing hol...

Gordon Polovin

April 14, 2025 | 10 MIN READ

Customer Experience

10 Ways To Churn-Proof Your Business in 2025 From 5 Lessons Learned In 2024

Customer churn (often called customer attrition) kicks in when customers, for various reasons, ...

Gordon Polovin

February 3, 2025 | 11 MIN READ

Customer Experience

Survey Types

Mastering CSAT: The Comprehensive Guide to Customer Satisfaction Score

Customer satisfaction is fundamental to business success – and this concept resonates intuiti...

Cherie Foo

February 3, 2025 | 23 MIN READ

Best Practices

Customer Experience

Customer Retention Strategies for 2025 and Beyond: 6 Practical Tips That Can Make a Difference

Losing customers can be one of the most significant challenges to an organization's growth. In ...

Gordon Polovin

March 3, 2025 | 12 MIN READ

Customer Experience

Customer Effort and Sentiment Analysis – Integrated Concepts Driving a Better CX

Understanding modern customer lifestyles—fast-paced, volatile, and open to new experiences—...

Gordon Polovin

February 3, 2025 | 14 MIN READ

Customer Experience

Customer Experience Culture: The Secret Weapon of High-Performing Companies

If you had to pick just one, what's the single factor most likely to drive your business succes...

Ruma Malia

September 16, 2024 | 8 MIN READ

Customer Experience

The Ultimate Guide to NPS: Everything You Need to Know

As a growth-focused business leader, you are already invested in tracking plenty of CX metrics....

Ruma Malia

September 11, 2024 | 14 MIN READ

About Sogolytics

Feature Focus

Sogolytics 31.0 Release Highlights

Ready for a little something extra? We've got you! Check out a few highlights from our recent r...

Melissa Krut

September 26, 2023 | 4 MIN READ

Customer Experience

How Leadership Can Foster a Holistic View of CX

Sogolytics · How Leadership Can Foster a Holistic View of CX | Sogolytics BlogCast Having a...

LeTeisha Newton

October 3, 2023 | 6 MIN READ