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Showing results for : CX metrics
Customer Experience
Customer Effort and Sentiment Analysis – Integrated Concepts Driving a Better CX
Understanding modern customer lifestyles—fast-paced, volatile, and open to new experiences—...
Gordon Polovin
December 13, 2024 | 13 MIN READ
Customer Experience
Customer Experience Culture: The Secret Weapon of High-Performing Companies
If you had to pick just one, what's the single factor most likely to drive your business succes...
Ruma Malia
September 16, 2024 | 8 MIN READ
Customer Experience
The Ultimate Guide to NPS: Everything You Need to Know
As a growth-focused business leader, you are already invested in tracking plenty of CX metrics....
Ruma Malia
September 11, 2024 | 14 MIN READ
About Sogolytics
Feature Focus
Sogolytics 31.0 Release Highlights
Ready for a little something extra? We've got you! Check out a few highlights from our recent r...
Melissa Krut
September 26, 2023 | 4 MIN READ
Customer Experience
How Leadership Can Foster a Holistic View of CX
Sogolytics · How Leadership Can Foster a Holistic View of CX | Sogolytics BlogCastHaving a...
LeTeisha Newton
October 3, 2023 | 6 MIN READ
Best Practices
Customer Experience
Survey Types
How is CSAT Calculated?
The CSAT score has long been beloved by CX experts, who consider it the best way to get a gener...
LeTeisha Newton
June 18, 2022 | 4 MIN READ
Customer Experience
Buzzword Decoded: What is CSAT Really?
CSAT is by far one of the most recognizable metrics when it comes to measuring customer experie...
LeTeisha Newton
June 10, 2022 | 4 MIN READ
Best Practices
Customer Experience
General
8 Useful CX Metrics to Inform Your Strategy
Having a dedicated CX strategy is important for any company in a market that prioritizes experi...
LeTeisha Newton
June 3, 2022 | 9 MIN READ
About Sogolytics
Feature Focus
Sogolytics 28.0 Release Highlights
Ready to dive in to our latest release? We can't wait for you to check it out! Remember that fe...
Melissa Krut
July 14, 2022 | 6 MIN READ
Customer Experience
What is Customer Experience Management?
Customer experience (CX) is a modern-day marketing focus. It recognizes that keeping your custo...
Gordon Polovin
September 15, 2021 | 7 MIN READ
