Customer Experience

10 Ways To Churn-Proof Your Business in 2025 From 5 Lessons Learned In 2024

Customer churn (often called customer attrition) kicks in when customers, for various reasons, ...

Gordon Polovin

January 6, 2025 | 10 MIN READ

Customer Experience

Survey Types

Mastering CSAT: The Comprehensive Guide to Customer Satisfaction Score

Customer satisfaction is fundamental to business success – and this concept resonates intuiti...

Cherie Foo

January 6, 2025 | 21 MIN READ

Best Practices

Customer Experience

Customer Retention Strategies for 2025 and Beyond: 6 Practical Tips That Can Make a Difference

Losing customers can be one of the most significant challenges to an organization's growth. In ...

Gordon Polovin

January 6, 2025 | 10 MIN READ

Customer Experience

Customer Effort and Sentiment Analysis – Integrated Concepts Driving a Better CX

Understanding modern customer lifestyles—fast-paced, volatile, and open to new experiences—...

Gordon Polovin

December 13, 2024 | 13 MIN READ

Customer Experience

Customer Experience Culture: The Secret Weapon of High-Performing Companies

If you had to pick just one, what's the single factor most likely to drive your business succes...

Ruma Malia

September 16, 2024 | 8 MIN READ

Customer Experience

The Ultimate Guide to NPS: Everything You Need to Know

As a growth-focused business leader, you are already invested in tracking plenty of CX metrics....

Ruma Malia

September 11, 2024 | 14 MIN READ

About Sogolytics

Feature Focus

Sogolytics 31.0 Release Highlights

Ready for a little something extra? We've got you! Check out a few highlights from our recent r...

Melissa Krut

September 26, 2023 | 4 MIN READ

Customer Experience

How Leadership Can Foster a Holistic View of CX

Sogolytics · How Leadership Can Foster a Holistic View of CX | Sogolytics BlogCast Having a...

LeTeisha Newton

October 3, 2023 | 6 MIN READ

Best Practices

Customer Experience

Survey Types

How is CSAT Calculated?

The CSAT score has long been beloved by CX experts, who consider it the best way to get a gener...

LeTeisha Newton

June 18, 2022 | 4 MIN READ

Customer Experience

Buzzword Decoded: What is CSAT Really?

CSAT is by far one of the most recognizable metrics when it comes to measuring customer experie...

LeTeisha Newton

June 10, 2022 | 4 MIN READ