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Showing results for : CX in 2020
Customer Experience
General
How CX Expectations Shape Our Human Experiences
Consumer behavior changed in 2020. Really, we had to adapt in all areas of our lives. One const...
Jenn Goddu
March 13, 2021 | 6 MIN READ
About Sogolytics
Feature Focus
The Best of 2020: Sogolytics Edition
If you're surprised to find that January is already over, you're not alone. From global to nati...
Melissa Krut
November 21, 2023 | 8 MIN READ
Best Practices
Customer Experience
Customer Experience Best Practices to Avoid
Customer experience drives revenues. If you’re skeptical, look at McKinsey & Company’s ...
Kathy Edens
July 1, 2021 | 6 MIN READ
Customer Experience
Multilingual CX: How important is language in delivering the best possible customer experience?
The customer experience (CX) is showing up in the actions and plans of industry captains around...
Gordon Polovin
December 2, 2022 | 8 MIN READ
Customer Experience
AI and CX in 2020 and Beyond
Artificial Intelligence (AI), sometimes referred to as machine-learning, has impacted the omnic...
Gordon Polovin
June 2, 2020 | 6 MIN READ
