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Showing results for : CX
Customer Experience
Employee Engagement
Why Customer Loyalty Program Success Depends on Employee Loyalty and Engagement
The traditional customer retention ecosystem focuses on digital interconnections, SaaS and app ...
Gordon Polovin
October 14, 2024 | 8 MIN READ
Customer Experience
25 Inspiring Customer Experience Quotes to Elevate Your CX Strategy
Customer Experience is the new business battleground. As a digital-first lifestyle offers hyper...
Ruma Malia
September 15, 2024 | 8 MIN READ
Customer Experience
The Ultimate Guide to NPS: Everything You Need to Know
As a growth-focused business leader, you are already invested in tracking plenty of CX metrics....
Ruma Malia
September 11, 2024 | 14 MIN READ
Customer Experience
Sustainability: The CX Frontier That You Need to Win Now
If you are a Gen Z-focused business, you already know that customer experience is the heart of ...
Ruma Malia
September 11, 2024 | 8 MIN READ
Best Practices
Market Research
Professional Development
Critical Thinking: The Secret to Effective Marketing
Marketing success doesn't just happen by chance; it requires careful planning, strategic thinki...
Cherie Foo
May 28, 2024 | 8 MIN READ
Best Practices
Customer Experience
Professional Development
Why Over-Apologizing Is Bad For CX (And What to Fix Instead)
When results came in from the annual customer survey, Richard was shocked. What could be offens...
Ruma Malia
May 21, 2024 | 6 MIN READ
About Sogolytics
Feature Focus
Sogolytics Sprint Release 31.7
With the sprint release cycle, it seems like something new is always going live! Here's a quick...
Melissa Krut
April 10, 2024 | 5 MIN READ
Customer Experience
How to Build Strong Relationships With Your Customers
In today's competitive business landscape, building trust with customers is more critical than ...
Cherie Foo
February 16, 2024 | 9 MIN READ
Best Practices
Employee Engagement
Is the Holiday Season an Opportunity to Enrich the Employee Experience?
At this point, it's getting a bit late for new year resolutions, right?For many, "the holid...
Gordon Polovin
January 26, 2024 | 9 MIN READ
Customer Experience
Financial Services
BankWorld 2024: Our Takeaways
Are we heading into a recession or not?While there's a lot of talk about a "soft landing" f...
Maryo Bruno
January 19, 2024 | 5 MIN READ
