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Showing results for : Customer Surveys
Best Practices
Customer Experience
Market Research
How Customer-Led Product Improvement Can Supercharge Your Business
It’s common for business owners to feel like they need to have all the answers. They alone be...
Jake Burgess
June 24, 2021 | 6 MIN READ
Customer Experience
Survey Types
4 User Experience Questions to Include in Your Next UX Survey
No surprises here: Surveys are an integral part of any sales and marketing research into your u...
Kathy Edens
June 3, 2023 | 5 MIN READ
Customer Experience
Feature Focus
Beyond Surveys: The Age of Proactive Feedback Management
Businesses are scrambling to up their customer experience game. Research constantly emphasizes ...
Disha Sanghvi
March 26, 2021 | 5 MIN READ
Best Practices
General
How to Analyze Survey Data
So you've conducted surveys and followed all the rules. The questions were good, and the respon...
Gordon Polovin
June 3, 2023 | 8 MIN READ
Customer Experience
Transactional vs. Relational NPS
Whether Transactional or Relational, Net Promoter Score (NPS) has a massive advantage in the ...
Gordon Polovin
June 7, 2023 | 6 MIN READ
Customer Experience
Round Out Your CX Program with Closed Loop Feedback Management
What?
Feedback is feedback, right? Well, yes, but what you do with it is what makes it closed ...
Kendall Place
May 6, 2021 | 4 MIN READ
Customer Experience
Customer Service Skills in 2020 and Beyond
What are customer service skills?
Every business today that’s into making the customer exper...
Gordon Polovin
October 23, 2020 | 9 MIN READ
Customer Experience
Feature Focus
Crash Course: Key Driver Analysis
You’ve heard it countless times, but I’ll say it louder for the people in the back: Custo...
Kendall Place
May 26, 2023 | 5 MIN READ
Best Practices
Customer Experience
Market Research
Do You (Really) Have a Customer Experience Strategy?
If the C-suite asked to see your customer experience strategy, what would you share? Do you hav...
Kathy Edens
September 28, 2020 | 6 MIN READ
Customer Experience
What You Don’t Know Can Hurt You: The Value of Customer Feedback
For many companies, collecting customer feedback is an afterthought. After all, companies exist...
Sogolytics
June 1, 2020 | 3 MIN READ
