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Showing results for : customer survey
Customer Experience
Survey Types
How to Launch a New Customer Survey
New customers are always welcome, but that welcome shouldn't stop once the deal is closed. Keep...
Melissa Krut
May 18, 2020 | 1 MIN READ
General
Market Research
Survey Types
Internal vs External Market Research: Is There a “Best” Approach?
Many companies would say that conducting research is a job for external experts -- people with ...
Jake Burgess
July 1, 2021 | 6 MIN READ
About Sogolytics
Showing Gratitude To Your Customers: A Handy Guide
At the heart of every business lies its customers -- and it’s safe to say that no business ca...
Cherie Foo
October 22, 2023 | 5 MIN READ
Financial Services
Big Banks = Big Satisfaction?
While some may have a negative association with 'Big' anything [Big Brother, Big Data, Big What...
Ann Heatherington
May 17, 2021 | 2 MIN READ
Customer Experience
General
Want to win? Plan to fail.
Sometimes a plan isn’t enough. The best laid plans, failing to plan means planning to fail, a...
Melissa Krut
February 10, 2024 | 4 MIN READ
Customer Experience
How often do you fail to answer customer questions?
According to consumers, customer service agents fail to answer their questions 50% of the time....
Ann Heatherington
November 25, 2024 | 2 MIN READ
Customer Experience
How do you know if you’re really delivering “superior” customer service?
80% of companies say they deliver "superior" customer service. 8% of people think these same co...
Ann Heatherington
April 15, 2020 | 2 MIN READ
Customer Experience
How to reduce the time and resources you’re spending to land new customers.
It is 6-7 times more expensive to acquire a new customer than it is to keep a current one. (mor...
Ann Heatherington
May 6, 2021 | 2 MIN READ
Customer Experience
General
It’s not me, it’s you… #memail
Because of my job, and because I’m a member of modern society, I’m spending more and more t...
Melissa Krut
May 27, 2020 | 4 MIN READ
Best Practices
Feature Focus
The Anonymous Survey: The secret to discovering how far your data can take you
Looking for candid feedback and not sure how to get it? Many times employees or customers are r...
Lauren Franco
June 25, 2020 | 2 MIN READ
