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Showing results for : customer support
Customer Experience
A Customer’s Guide to Better Service Experiences
In the realm of customer service, there exists a delicate balance between what customers expect...
Cherie Foo
October 31, 2023 | 9 MIN READ
Best Practices
Customer Experience
Employee Engagement
How to Empower Customers to Enhance Service Experiences
In the world of customer support, the challenges faced by service professionals are often overl...
Cherie Foo
November 21, 2023 | 8 MIN READ
Customer Experience
Net Revenue Retention: The Complete Guide
In the ever-changing world of SaaS, both technological capabilities and customer expectations c...
Sadashiv Pal
June 7, 2024 | 8 MIN READ
About Sogolytics
Customer Experience
Valuing Service: An Interview with Sogolytics Support Team
Sogolytics’s core values—Security, Quality, Creativity, Service—are integral to our corpo...
Sogolytics
January 24, 2023 | 5 MIN READ
Best Practices
Feature Focus
How to Edit a Live Survey (And Why You Maybe Shouldn’t)
If you're wondering how to edit a live survey, you've missed the most critical step in the surv...
Melissa Krut
October 2, 2021 | 7 MIN READ
Customer Experience
Employee Engagement
General
Camera On: How Video Calls Improve Our Lives (Mostly)
Customers have long connected with companies over the phone, but the rise in remote work has le...
Melissa Krut
September 18, 2021 | 6 MIN READ
Customer Experience
Why Video Customer Service Will Boom in 2021
A lot has changed over the past year, not least the ways in which we communicate.Since the ...
Chris Thomas
June 3, 2023 | 4 MIN READ
Customer Experience
8 Do’s And Don’ts of Live Chat Support
Providing an excellent customer experience (CX) is key to running a successful business. 73% of...
John Allen
March 15, 2024 | 8 MIN READ
Best Practices
Customer Experience
The Benefits of Providing Multilingual Customer Service
Today, more businesses are allocating resources to improve customer experience. And rightly so....
Vincent Sevilla
March 15, 2024 | 11 MIN READ
