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Showing results for : customer service
Customer Experience
Digital Customer Experience Management – The Latest Sales Enablement Function
If anything is trending more than customer experience today, it's all things digital. It's no s...
Gordon Polovin
May 6, 2021 | 6 MIN READ
Customer Experience
Survey Types
How to launch a customer service feedback survey
The quality of your customer service has a huge impact on the experience of your customers. Fol...
Melissa Krut
June 8, 2020 | 1 MIN READ
Customer Experience
How WFH Will Boost Your CX
How can you equate the current supply and demand market with the shut-down environment in today...
Kathy Edens
July 1, 2021 | 5 MIN READ
Customer Experience
Why Customer Service Experience and Total Customer Experience (CX) work together in a competitive environment
Let's get a common misunderstanding in this conversation out of the way. The Customer Service E...
Gordon Polovin
October 9, 2020 | 6 MIN READ
Customer Experience
Employee Engagement
Is your Customer Service Training Keeping Up With Customer Expectations?
Customer service training can’t remain static. While there are constants, yes, your training ...
Sogolytics
August 9, 2023 | 5 MIN READ
Customer Experience
Employee Engagement
CX Success in the Gig Economy
Looking to get out of the office and work directly with the public but not sure about a long te...
Susan Strasser
February 22, 2020 | 5 MIN READ
Customer Experience
Employee Engagement
Why Treat Colleagues as Customers — 6 Benefits
Recognized as a differentiator to help customer loyalty, increase revenues, and boost brand rep...
Sogolytics
June 28, 2023 | 5 MIN READ
Customer Experience
Customer Experience Lessons from the Hospitality Industry
The hospitality industry reigns supreme when it comes to customer experience. When your product...
Jake Burgess
February 23, 2024 | 6 MIN READ
Customer Experience
How Customer Experience is Making the Leap from Brick-and-Mortar to the Cloud
You know a great customer experience every time someone steps foot in your brick-and-mortar sto...
Sogolytics
November 30, 2023 | 5 MIN READ
Customer Experience
How to Measure and Reduce Customer Churn
Losing customers is never welcome news for a business. However, some customer churn is unavoida...
Jake Burgess
May 8, 2023 | 7 MIN READ
