Best Practices

Customer Experience

Market Research

Do You (Really) Have a Customer Experience Strategy?

If the C-suite asked to see your customer experience strategy, what would you share? Do you hav...

Kathy Edens

September 28, 2020 | 6 MIN READ

Best Practices

Customer Experience

The Benefits of Providing Multilingual Customer Service

Today, more businesses are allocating resources to improve customer experience. And rightly so....

Vincent Sevilla

March 6, 2025 | 11 MIN READ

Customer Experience

How to Make Your Customer Communication More Humane

Everywhere you look, you'll find a radical shift in the way brands are communicating with t...

Shrushti Shah

January 20, 2025 | 6 MIN READ

Customer Experience

Digital Customer Experience Management – The Latest Sales Enablement Function

If anything is trending more than customer experience today, it's all things digital. It's no s...

Gordon Polovin

May 6, 2021 | 6 MIN READ

Customer Experience

Survey Types

How to launch a customer service feedback survey

The quality of your customer service has a huge impact on the experience of your customers. Fol...

Melissa Krut

June 8, 2020 | 1 MIN READ

Customer Experience

How WFH Will Boost Your CX

How can you equate the current supply and demand market with the shut-down environment in today...

Kathy Edens

July 1, 2021 | 5 MIN READ

Customer Experience

Why Customer Service Experience and Total Customer Experience (CX) work together in a competitive environment

Let's get a common misunderstanding in this conversation out of the way. The Customer Service E...

Gordon Polovin

October 9, 2020 | 6 MIN READ

Customer Experience

Employee Engagement

Is your Customer Service Training Keeping Up With Customer Expectations?

Customer service training can’t remain static. While there are constants, yes, your training ...

Sogolytics

August 9, 2023 | 5 MIN READ

Customer Experience

Employee Engagement

CX Success in the Gig Economy

Looking to get out of the office and work directly with the public but not sure about a long te...

Susan Strasser

February 22, 2020 | 5 MIN READ

Customer Experience

Employee Engagement

Why Treat Colleagues as Customers — 6 Benefits

Recognized as a differentiator to help customer loyalty, increase revenues, and boost brand rep...

Sogolytics

June 28, 2023 | 5 MIN READ