Search Blogs
Showing results for : customer service
Customer Experience
The Pros and Cons of Chatbots in Customer Service
We live in an era where customer support teams are regularly overloaded with requests, but comp...
Jake Burgess
February 10, 2022 | 6 MIN READ
Customer Experience
3 Ways Emotional Intelligence Can Improve Your Customer Experience
Want to connect better with your customers? Speak to their emotions!
This is especially impo...
Disha Sanghvi
March 15, 2024 | 5 MIN READ
Customer Experience
Employee Engagement
General
Camera On: How Video Calls Improve Our Lives (Mostly)
Customers have long connected with companies over the phone, but the rise in remote work has le...
Melissa Krut
September 18, 2021 | 6 MIN READ
Customer Experience
The Butterfly Effect of Customer Experience
Have you heard of the butterfly effect? The metaphorical butterfly flapping its wings generatin...
Disha Sanghvi
June 2, 2023 | 4 MIN READ
Customer Experience
5 Customer Experience Lessons We Can Take From 2020
It’s easy to think that the average consumer has radically changed over the past 12 months. B...
Jake Burgess
December 2, 2022 | 5 MIN READ
Customer Experience
Customer Service Communication Challenges
In a hyper-competitive market with seemingly endless choices, customer experience is a critical...
Adam Spencer
April 2, 2021 | 6 MIN READ
Customer Experience
Market Research
What is growth marketing, and how does it relate to the customer experience?
What is growth marketing?
Many sales enablement experts alternatively title their designations...
Gordon Polovin
April 23, 2024 | 9 MIN READ
Customer Experience
Feature Focus
Beyond Surveys: The Age of Proactive Feedback Management
Businesses are scrambling to up their customer experience game. Research constantly emphasizes ...
Disha Sanghvi
March 26, 2021 | 5 MIN READ
Customer Experience
Employee Engagement
CX Expectations and How They Impact Employee Experience
Employee experience has come to be viewed as a strategic area for companies to drive value. Whi...
Jenn Goddu
June 8, 2023 | 7 MIN READ
Customer Experience
The 5 Biggest CX Disruptors in the Digital Era and Their Impact on Customer Loyalty
Want more customers -- and more loyal customers? Of course.
Customer experience (CX) in comp...
Gordon Polovin
May 8, 2023 | 11 MIN READ