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Showing results for : customer service
Best Practices
Customer Experience
2024’s Customer Service Experience: Evolving for Lasting Connections
Forget everything about the “sell me this pen” model. Today, sales is more about building m...
Kashyap Vyas
October 9, 2024 | 11 MIN READ
Best Practices
Customer Experience
Professional Development
Why Over-Apologizing Is Bad For CX (And What to Fix Instead)
When results came in from the annual customer survey, Richard was shocked. What could be offens...
Ruma Malia
May 21, 2024 | 6 MIN READ
Customer Experience
Professional Development
How to Use Critical Thinking to Provide Better Customer Service
In today's competitive business landscape, exceptional customer service is a cornerstone of suc...
Cherie Foo
May 10, 2024 | 9 MIN READ
Customer Experience
How SaaS Customer Service Teams Can Increase Customer Retention
One surefire way to stand out in a highly competitive SaaS industry is to foster customer loyal...
Sadashiv Pal
May 1, 2024 | 6 MIN READ
Customer Experience
A Customer’s Guide to Better Service Experiences
In the realm of customer service, there exists a delicate balance between what customers expect...
Cherie Foo
October 31, 2023 | 9 MIN READ
Best Practices
Customer Experience
Employee Engagement
How to Empower Customers to Enhance Service Experiences
In the world of customer support, the challenges faced by service professionals are often overl...
Cherie Foo
November 21, 2023 | 8 MIN READ
Customer Experience
What’s Grace Got to Do With It: Enhancing Customer Experience
April is excited for her wedding and passionate that things turn out right. Yet, she’s flabbe...
Jenn Goddu
June 26, 2023 | 6 MIN READ
Customer Experience
The Pros and Cons of Chatbots in Customer Service
We live in an era where customer support teams are regularly overloaded with requests, but comp...
Jake Burgess
February 10, 2022 | 6 MIN READ
Customer Experience
3 Ways Emotional Intelligence Can Improve Your Customer Experience
Want to connect better with your customers? Speak to their emotions!This is especially impo...
Disha Sanghvi
March 15, 2024 | 5 MIN READ
Customer Experience
Employee Engagement
General
Camera On: How Video Calls Improve Our Lives (Mostly)
Customers have long connected with companies over the phone, but the rise in remote work has le...
Melissa Krut
September 18, 2021 | 6 MIN READ
