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Showing results for : customer satisfaction
Customer Experience
Advantages of Conducting Customer Satisfaction Surveys
There's nothing more disruptive to a business than customer churn. Companies worldwide are losi...
Gordon Polovin
December 22, 2021 | 6 MIN READ
Customer Experience
Financial Services
Uncovering Key Insights to Increase Customer Satisfaction in Retail Banking
On November 10, Sogolytics hosted a webinar titled “Uncovering Key Insights to Increase Custo...
Jason Smith
November 12, 2021 | 3 MIN READ
Customer Experience
From First to Last: How to Improve Your Customer Experience
Want to improve your customer experience? Here’s how you can influence perceptions and take y...
Disha Sanghvi
July 24, 2021 | 4 MIN READ
Customer Experience
Survey Types
How to Create a Customer Satisfaction Survey
Ready to launch your first -- or next -- customer satisfaction survey? You're closer than you t...
Melissa Krut
September 27, 2022 | 1 MIN READ
Customer Experience
VoC vs. CSAT: What’s the difference, and which one should I be worried about?
The best indicator for your customer experience is when a customer returns for more business. A...
Kathy Edens
March 28, 2020 | 4 MIN READ
Customer Experience
Will Customer Effort Soon Be a Thing of the Past?
If you’ve been tracking your Customer Effort Score (CES), you’ve hopefully gained insights ...
Sogolytics
July 1, 2021 | 5 MIN READ
Customer Experience
Customer Experience Is Dead! Long Live Customer Experience!
Do you ever get the feeling that some people just can’t stop talking about customer experienc...
Melissa Krut
September 18, 2019 | 4 MIN READ
Customer Experience
3 Customer Experience Metrics and KPIs That Count
We’ve previously discussed the value of customer feedback and talked about why customer onb...
Cherie Foo
July 21, 2023 | 5 MIN READ
Financial Services
Big Banks = Big Satisfaction?
While some may have a negative association with 'Big' anything [Big Brother, Big Data, Big What...
Ann Heatherington
May 17, 2021 | 2 MIN READ
Customer Experience
How are you measuring customer satisfaction?
Many companies focus on measuring customer satisfaction – how satisfied were you with this pr...
Ann Heatherington
February 8, 2021 | 2 MIN READ
