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Showing results for : customer satisfaction
Best Practices
Customer Experience
How and When to Apologize to Customers
Your business doesn’t want to make mistakes, yet failures do happen. A well-timed and genuine...
Jenn Goddu
April 6, 2023 | 6 MIN READ
Customer Experience
Financial Services
Member Retention: The Top Credit Union Priority
Members are the lifeblood of your credit union. That’s why CUs pour so much effort into acqui...
Patrick Grieve
February 21, 2023 | 6 MIN READ
Best Practices
Customer Experience
Did You Deliver on CX Last Year?
The new year is filled with a rush of excitement, as companies set new targets and plan the pat...
Jake Burgess
January 8, 2024 | 6 MIN READ
Best Practices
Customer Experience
Rentals and Reviews: Boosting Guest Satisfaction
If you’re managing rental housing, you definitely understand how important feedback and revie...
Cherie Foo
November 22, 2022 | 8 MIN READ
Best Practices
Customer Experience
Everything You Need to Know About the CSAT Survey
Everyone is talking about the CSAT survey, and with good reason! The Customer Satisfaction Surv...
LeTeisha Newton
August 22, 2022 | 6 MIN READ
Best Practices
Customer Experience
Survey Types
When to Initiate a CSAT Survey
We’ve been talking a lot about the CSAT (customer satisfaction) score and its relationship to...
LeTeisha Newton
August 23, 2024 | 4 MIN READ
Best Practices
Customer Experience
Survey Types
How is CSAT Calculated?
The CSAT score has long been beloved by CX experts, who consider it the best way to get a gener...
LeTeisha Newton
June 18, 2022 | 4 MIN READ
Customer Experience
Buzzword Decoded: What is CSAT Really?
CSAT is by far one of the most recognizable metrics when it comes to measuring customer experie...
LeTeisha Newton
June 10, 2022 | 4 MIN READ
Customer Experience
Financial Services
Survey Types
Are your credit union members ready for ITMs?
ITMs are often pitched as an alternative to ATMs, but they’re really more of an upgrade, or a...
Patrick Grieve
April 18, 2022 | 6 MIN READ
Customer Experience
Best Ways to Fuel Positive Customer Relations
Are your customers loyal? Do they trust your brand?As customer buying patterns evolve and c...
Disha Sanghvi
November 25, 2024 | 9 MIN READ
