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Showing results for : customer satisfaction
Best Practices
Customer Experience
Employee Engagement
How to Empower Customers to Enhance Service Experiences
In the world of customer support, the challenges faced by service professionals are often overl...
Cherie Foo
November 21, 2023 | 8 MIN READ
Customer Experience
Employee Engagement
What is HX and Why Does it Matter?
When we discuss the Human Experience, we’re delving deep into the very essence of our existen...
LeTeisha Newton
August 30, 2024 | 15 MIN READ
Best Practices
Customer Experience
Your Ultimate Guide to Customer Satisfaction
Sogolytics · Your Ultimate Guide to Customer Satisfaction | Sogolytics BlogCastToday, wher...
LeTeisha Newton
October 17, 2023 | 15 MIN READ
Customer Experience
Top 7 Digital CX Strategy Trends
This is the second part of a two-part Digital Customer Experience Strategy series. The first pa...
Gordon Polovin
October 31, 2023 | 7 MIN READ
Customer Experience
Employee Engagement
AI and EX: The Power Couple Behind Exceptional CX
Gabriel was working on replying to customer complaints and queries, but the workload was simply...
Disha Sanghvi
August 30, 2023 | 7 MIN READ
Customer Experience
5 Steps for Successful Omnichannel CX
Want customers? Meet them where they are! With rapidly evolving customer expectations, it's saf...
Gordon Polovin
September 13, 2023 | 11 MIN READ
Customer Experience
How Leadership Affects CX: Building a Foundation for Customer Experience Excellence
Sogolytics · How Leadership Affects CX: Building a Foundation for CX Excellence | Sogolytics B...
LeTeisha Newton
August 22, 2023 | 7 MIN READ
Customer Experience
Technology
How AI Has Changed the CX of Tech Companies
Ever thought about how often you interact with tech companies in your day-to-day life?If yo...
Cherie Foo
May 31, 2023 | 7 MIN READ
Customer Experience
Technology
Overcoming CX Blind Spots in Tech Companies
Technology plays an essential role in how today's businesses interact with their customers. Fro...
Cherie Foo
June 22, 2023 | 8 MIN READ
Customer Experience
The Right Decisions for Customer Loyalty
Having all the right data is just the first – albeit very important – step to managing your...
LeTeisha Newton
May 4, 2023 | 4 MIN READ
