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Showing results for : Customer Satisfaction Surveys
Customer Experience
How Legacy CX Metrics May Be Ruining Your Customer Experience
Companies rely on metrics to explain how well their customer service is performing. In theory, ...
Jake Burgess
June 3, 2023 | 5 MIN READ
Customer Experience
What You Don’t Know Can Hurt You: The Value of Customer Feedback
For many companies, collecting customer feedback is an afterthought. After all, companies exist...
Sogolytics
June 1, 2020 | 3 MIN READ
