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Showing results for : customer satisfaction survey
Customer Experience
How to Map the Customer Journey and Improve Customer Experience
Proactive customer experience efforts are increasingly important in today’s world, where cu...
Jake Burgess
March 29, 2024 | 4 MIN READ
Customer Experience
In Support of After-Sales Support
If you’re like the average company, you’ll probably focus the bulk of your efforts into clo...
Cherie Foo
March 29, 2024 | 5 MIN READ
Customer Experience
Onboarding 101: Why Customer Onboarding Matters More Than You Think
Many companies are guilty of not having any proper procedures in place when it comes to onboard...
Cherie Foo
October 12, 2021 | 5 MIN READ
Feature Focus
Sunny With A Chance of Word Clouds
Ready for some good news? Two things: good feedback and word clouds!!We've gotten lots ...
Melissa Krut
March 24, 2020 | 1 MIN READ
Customer Experience
How Sogolytics can help you build a better customer service experience.
News of bad customer service reaches more than twice as many ears as praise for a good service ...
Ann Heatherington
May 6, 2021 | 2 MIN READ
Customer Experience
General
One simple way to get customers to spend more money with your company.
7 in 10 Americans said they were willing to spend more with companies they believe provide exce...
Ann Heatherington
February 8, 2021 | 1 MIN READ
Best Practices
Customer Experience
How to Improve Your Survey in 3 Foolproof Steps
Last week I broke down how to write some really awesome questions for your survey (check out th...
Lauren Franco
November 4, 2023 | 3 MIN READ
Best Practices
5 Steps for Creating the Perfect Customer Survey Questions
Let’s face it: In today’s competitive market, customer experience is the differentiator for...
Lauren Franco
August 23, 2024 | 6 MIN READ
Customer Experience
Fostering Customer Loyalty in the Insurance Industry
Advances in digital technologies, along with significant shifts in consumer behavior, are openi...
Sogolytics
June 15, 2020 | 3 MIN READ
Customer Experience
Are You Happy with Customers’ Perceptions of Your Brand?
To say that 2016 wasn’t the best of years for tech giant Samsung is probably putting it mildl...
Sogolytics
September 17, 2019 | 4 MIN READ
