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Showing results for : customer satisfaction
Customer Experience
How Black Friday and Cyber Monday Surveys Can Boost Shopping Holiday Success
Thanksgiving opens the holiday shopping season, merging with Black Friday (the single biggest 2...
Gordon Polovin
December 9, 2024 | 11 MIN READ
Customer Experience
3 Key Onboarding Challenges and How to Overcome Them in 2025
No surprises here: We all know that a smooth onboarding experience is critical for both employe...
Gordon Polovin
December 11, 2024 | 10 MIN READ
Customer Experience
From Purchase to Loyalty: Strategies to Reduce Post-Purchase Dissonance
Have you ever bought something, then immediately regretted your decision?Post-purchase diss...
Cherie Foo
November 20, 2024 | 10 MIN READ
Customer Experience
How SaaS Customer Service Teams Can Increase Customer Retention
One surefire way to stand out in a highly competitive SaaS industry is to foster customer loyal...
Sadashiv Pal
May 1, 2024 | 6 MIN READ
Consulting
Customer Experience
AI and Tech in Consulting: Transforming CX
Looking ahead always makes us reflect on the past, and consultant Cathy is heading into the new...
Ruma Malia
December 22, 2023 | 6 MIN READ
Customer Experience
Better Marketing Experiences for Improved CX
Marketing.The start—and stop—of any campaign. The way to the promised land of perfect c...
LeTeisha Newton
December 19, 2023 | 7 MIN READ
Customer Experience
Top CX Trends that Emerged in 2023
What would you consider your top priority when it comes to retaining customers and increasing c...
Ruma Malia
December 18, 2023 | 5 MIN READ
Customer Experience
Employee Engagement
Understanding the Overlap Between EX and CX
Can you imagine a business where there's hardly any interaction between customers and employees...
Gordon Polovin
November 22, 2023 | 8 MIN READ
Customer Experience
Travel and Hospitality
3 CX Trends Transforming the Hospitality Industry
The hospitality industry is anything but static. Indeed, the most successful restaurateurs, hot...
Gordon Polovin
November 25, 2024 | 9 MIN READ
Customer Experience
How to Ensure Amazing UX Doesn’t Make Us Lazy Humans
No one wants to work harder than they have to, right?Since design scholar and researcher Do...
Ruma Malia
November 13, 2023 | 7 MIN READ
