Best Practices

Customer Experience

Retail

Word of Mouth: The Sales Channel for Parents

Putting aside its dubious morality, advertising directly to children is an incredibly powerful ...

Jake Burgess

December 8, 2022 | 6 MIN READ

Best Practices

Customer Experience

Rentals and Reviews: Boosting Guest Satisfaction

If you’re managing rental housing, you definitely understand how important feedback and revie...

Cherie Foo

November 22, 2022 | 8 MIN READ

Customer Experience

General

The Social Spread: Fake News and the Social Media Wildfire

In the age of digital communications, fast content is coming at us from all sides. So while you...

Gordon Polovin

April 12, 2022 | 6 MIN READ

Customer Experience

4 Positives of Negative Online Reviews

A negative online review could send a small business owner spinning. “It’s all over! No one...

Jenn Goddu

December 2, 2022 | 5 MIN READ

Customer Experience

General

The Short on Reviews: How Strangers Drive Our Decisions

Why do online reviews matter? Anyone who has ever read online reviews when considering a purcha...

Chris Huang

November 17, 2020 | 5 MIN READ

Customer Experience

6 (Real) Benefits of Having a Stellar Customer Review Strategy

Customer reviews have come a long way.  Unlike ten years ago, today, review of “skepticsâ...

Claire Brenner

May 12, 2023 | 7 MIN READ