Customer Experience

Employee Engagement

How to Retain Employees, Engage Customers, and Win in 2024

In the modern business world, CEOs carry responsibility for their company's continued growth an...

Gordon Polovin

January 8, 2024 | 7 MIN READ

Customer Experience

Why a Customer Success Management Program is Vital to Every Business

Over time, the pendulum has swung from "The customer is always right!" to a more nuanced unders...

Gordon Polovin

February 28, 2022 | 8 MIN READ

Customer Experience

How to Build a Customer Base for the Long Term

Everyone knows that if you want to build something big, you need a strong and steady foundation...

Gordon Polovin

June 5, 2023 | 7 MIN READ

Customer Experience

The Pros and Cons of Chatbots in Customer Service

We live in an era where customer support teams are regularly overloaded with requests, but comp...

Jake Burgess

February 10, 2022 | 6 MIN READ

Best Practices

Customer Experience

Market Research

CX Culture and Your SEO Strategy

Customer experience in modern times cannot escape some online engagement, and in many cases, en...

Gordon Polovin

January 15, 2022 | 6 MIN READ

Customer Experience

Best Ways to Fuel Positive Customer Relations 

Are your customers loyal? Do they trust your brand? As customer buying patterns evolve and c...

Disha Sanghvi

November 25, 2024 | 9 MIN READ

Customer Experience

Four Customer Experience Best Practices That Create Brand Engagement

Modern marketing and sales enablement revolve around achieving the best customer experience in ...

Gordon Polovin

September 20, 2021 | 7 MIN READ

Customer Experience

What is Customer Experience Management?

Customer experience (CX) is a modern-day marketing focus. It recognizes that keeping your custo...

Gordon Polovin

September 15, 2021 | 7 MIN READ

Best Practices

Customer Experience

Market Research

Building Customer Value to Sustain Company Profitability

Before we get into customer value, we should address the difference between a customer and a co...

Gordon Polovin

August 1, 2023 | 7 MIN READ

Customer Experience

Customer Loyalty Programs: A Crucial Part of ROI-centric Strategies

Let’s face it, when all is said and done, sales revenue is the lifeblood of your business. Wi...

Gordon Polovin

June 8, 2023 | 6 MIN READ