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Showing results for : customer retention
Customer Experience
5 Steps for Successful Omnichannel CX
Want customers? Meet them where they are! With rapidly evolving customer expectations, it's saf...
Gordon Polovin
September 13, 2023 | 11 MIN READ
Customer Experience
Survey Types
How Can Quizzes Boost Customer Engagement?
Gathering relevant customer data through key platforms (news, social media, market research) is...
Gordon Polovin
June 8, 2023 | 5 MIN READ
Best Practices
Customer Experience
How and When to Apologize to Customers
Your business doesn’t want to make mistakes, yet failures do happen. A well-timed and genuine...
Jenn Goddu
April 6, 2023 | 6 MIN READ
Best Practices
Consulting
Customer Experience
How to Choose the Right CX Consultant
The customer experience (CX) embraces a network of touchpoints (TPs) that customers follow from...
Gordon Polovin
March 15, 2023 | 10 MIN READ
Customer Experience
Financial Services
Member Retention: The Top Credit Union Priority
Members are the lifeblood of your credit union. That’s why CUs pour so much effort into acqui...
Patrick Grieve
February 21, 2023 | 6 MIN READ
Best Practices
Customer Experience
Did You Deliver on CX Last Year?
The new year is filled with a rush of excitement, as companies set new targets and plan the pat...
Jake Burgess
January 8, 2024 | 6 MIN READ
Customer Experience
Employee Engagement
How to Retain Employees, Engage Customers, and Win in 2024
In the modern business world, CEOs carry responsibility for their company's continued growth an...
Gordon Polovin
January 8, 2024 | 7 MIN READ
Customer Experience
Why a Customer Success Management Program is Vital to Every Business
Over time, the pendulum has swung from "The customer is always right!" to a more nuanced unders...
Gordon Polovin
February 28, 2022 | 8 MIN READ
Customer Experience
How to Build a Customer Base for the Long Term
Everyone knows that if you want to build something big, you need a strong and steady foundation...
Gordon Polovin
June 5, 2023 | 7 MIN READ
Customer Experience
The Pros and Cons of Chatbots in Customer Service
We live in an era where customer support teams are regularly overloaded with requests, but comp...
Jake Burgess
February 10, 2022 | 6 MIN READ
