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Showing results for : customer retention
Customer Experience
Travel and Hospitality
Leisure Travel Expectations for 2024
What did you do during the pandemic? Chances are, you didn't get out much. The fear of a deadly...
Gordon Polovin
November 27, 2023 | 6 MIN READ
Customer Experience
Beyond Omnichannel Listening: Keeping Up With Hyper-Engaged Customers
Today's customers have complex expectations. Despite having a wide array of channels on which t...
Ruma Malia
November 27, 2023 | 4 MIN READ
Customer Experience
Employee Engagement
Understanding the Overlap Between EX and CX
Can you imagine a business where there's hardly any interaction between customers and employees...
Gordon Polovin
November 22, 2023 | 8 MIN READ
Customer Experience
Tailoring CX Strategies for Inflation
The US economy is facing record inflation rates, and this has impacted nearly every aspect of c...
Disha Sanghvi
November 8, 2023 | 5 MIN READ
Customer Experience
How Customer-Centric Companies Manage Customer Complaints
In today's rapidly evolving world of customer experience, businesses face an unprecedented chal...
Cherie Foo
October 22, 2023 | 9 MIN READ
Customer Experience
Digital Transformation in People-Centric Industries
Digital transformation isn't a buzzword; it's an integral part of virtually every modern busine...
Jake Burgess
October 9, 2023 | 5 MIN READ
Customer Experience
Net Revenue Retention: The Complete Guide
In the ever-changing world of SaaS, both technological capabilities and customer expectations c...
Sadashiv Pal
June 7, 2024 | 8 MIN READ
Customer Experience
Immersive Experiences: Fall In or Get Left Out
When asked about "3D experiences" most people think of virtual or augmented reality. But as org...
LeTeisha Newton
September 15, 2023 | 12 MIN READ
Customer Experience
The Ultimate Guide to Digital CX Strategy
The ultimate digital experience strategy depends critically on an omnichannel presence. This ex...
Gordon Polovin
August 30, 2023 | 9 MIN READ
Customer Experience
Enhancing CX with Chicken-Infused Strategies
Sogolytics · Enhancing CX with Chicken-Infused Strategies | Sogolytics BlogCastIn today's ...
Phillip Pinero
September 19, 2023 | 6 MIN READ
