Customer Experience

How to Build Strong Relationships With Your Customers

In today's competitive business landscape, building trust with customers is more critical than ...

Cherie Foo

February 16, 2024 | 9 MIN READ

Customer Experience

Top CX Trends that Emerged in 2023

What would you consider your top priority when it comes to retaining customers and increasing c...

Ruma Malia

December 18, 2023 | 5 MIN READ

Customer Experience

Employee Engagement

Five More Groundbreaking Employee Engagement Benchmarks

If there's any doubt in your mind, rest assured: Employee experience has a huge impact on custo...

Gordon Polovin

February 23, 2024 | 7 MIN READ

Customer Experience

Employee Engagement

5 EX Metrics to Transform Your CX

Two vital business success drivers are employee retention and customer loyalty, thus consolidat...

Gordon Polovin

February 23, 2024 | 9 MIN READ

Customer Experience

Travel and Hospitality

Leisure Travel Expectations for 2024

What did you do during the pandemic? Chances are, you didn't get out much. The fear of a deadly...

Gordon Polovin

January 20, 2025 | 6 MIN READ

Customer Experience

Beyond Omnichannel Listening: Keeping Up With Hyper-Engaged Customers

Today's customers have complex expectations. Despite having a wide array of channels on which t...

Ruma Malia

November 27, 2023 | 4 MIN READ

Customer Experience

Employee Engagement

Understanding the Overlap Between EX and CX

Can you imagine a business where there's hardly any interaction between customers and employees...

Gordon Polovin

November 22, 2023 | 8 MIN READ

Customer Experience

Tailoring CX Strategies for Inflation

The US economy is facing record inflation rates, and this has impacted nearly every aspect of c...

Disha Sanghvi

November 8, 2023 | 5 MIN READ

Customer Experience

How Customer-Centric Companies Manage Customer Complaints

In today's rapidly evolving world of customer experience, businesses face an unprecedented chal...

Cherie Foo

October 22, 2023 | 9 MIN READ

Customer Experience

Digital Transformation in People-Centric Industries

Digital transformation isn't a buzzword; it's an integral part of virtually every modern busine...

Jake Burgess

October 9, 2023 | 5 MIN READ