Customer Experience

The Psychology of Commitment: How to Get Gym Members to Stick Around

Customer retention is always important, but retaining members is one of the most significant ch...

Cherie Foo

January 9, 2025 | 10 MIN READ

Customer Experience

10 Ways To Churn-Proof Your Business in 2025 From 5 Lessons Learned In 2024

Customer churn (often called customer attrition) kicks in when customers, for various reasons, ...

Gordon Polovin

January 6, 2025 | 10 MIN READ

Best Practices

Customer Experience

Customer Retention Strategies for 2025 and Beyond: 6 Practical Tips That Can Make a Difference

Losing customers can be one of the most significant challenges to an organization's growth. In ...

Gordon Polovin

January 6, 2025 | 10 MIN READ

Customer Experience

3 Key Onboarding Challenges and How to Overcome Them in 2025

No surprises here: We all know that a smooth onboarding experience is critical for both employe...

Gordon Polovin

December 11, 2024 | 10 MIN READ

Customer Experience

How Sustainability Initiatives Power Customer Loyalty Programs

Sustainability in customer experience (CX) strategies promote brands that have significantly po...

Gordon Polovin

October 31, 2024 | 10 MIN READ

Customer Experience

Customer Effort and Sentiment Analysis – Integrated Concepts Driving a Better CX

Understanding modern customer lifestyles—fast-paced, volatile, and open to new experiences—...

Gordon Polovin

December 13, 2024 | 13 MIN READ

Customer Experience

6 Psychological Strategies to Improve Customer Loyalty and Retention

You’ve launched a new product. And while most of the market is still teetering on the edge, d...

Disha Sanghvi

September 11, 2024 | 7 MIN READ

Customer Experience

How SaaS Customer Service Teams Can Increase Customer Retention

One surefire way to stand out in a highly competitive SaaS industry is to foster customer loyal...

Sadashiv Pal

May 1, 2024 | 6 MIN READ

Customer Experience

Survey Types

How to Improve NPS: 10 Tips That Can Make All the Difference

It's Friday afternoon, but Jayne is not feeling the Friday vibes. Instead, she's feeling dread:...

Gordon Polovin

April 25, 2024 | 10 MIN READ

Customer Experience

Leading Customer Retention Strategies for 2025: Top 10 Tactics with Actionable Examples

While customer experience trends vary, one key goal always remains the same: customer retention...

Sadashiv Pal

December 20, 2024 | 17 MIN READ