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Showing results for : customer retention
Customer Experience
3 Key Onboarding Challenges and How to Overcome Them in 2025
No surprises here: We all know that a smooth onboarding experience is critical for both employe...
Gordon Polovin
December 11, 2024 | 10 MIN READ
Customer Experience
How Sustainability Initiatives Power Customer Loyalty Programs
Sustainability in customer experience (CX) strategies promote brands that have significantly po...
Gordon Polovin
October 31, 2024 | 10 MIN READ
Customer Experience
Customer Effort and Sentiment Analysis – Integrated Concepts Driving a Better CX
Understanding modern customer lifestyles—fast-paced, volatile, and open to new experiences—...
Gordon Polovin
December 13, 2024 | 13 MIN READ
Customer Experience
6 Psychological Strategies to Improve Customer Loyalty and Retention
You’ve launched a new product. And while most of the market is still teetering on the edge, d...
Disha Sanghvi
September 11, 2024 | 7 MIN READ
Customer Experience
How SaaS Customer Service Teams Can Increase Customer Retention
One surefire way to stand out in a highly competitive SaaS industry is to foster customer loyal...
Sadashiv Pal
May 1, 2024 | 6 MIN READ
Customer Experience
Survey Types
How to Improve NPS: 10 Tips That Can Make All the Difference
It's Friday afternoon, but Jayne is not feeling the Friday vibes. Instead, she's feeling dread:...
Gordon Polovin
April 25, 2024 | 10 MIN READ
Customer Experience
Leading Customer Retention Strategies for 2025: Top 10 Tactics with Actionable Examples
While customer experience trends vary, one key goal always remains the same: customer retention...
Sadashiv Pal
December 20, 2024 | 17 MIN READ
Customer Experience
How to Build Strong Relationships With Your Customers
In today's competitive business landscape, building trust with customers is more critical than ...
Cherie Foo
February 16, 2024 | 9 MIN READ
Customer Experience
Top CX Trends that Emerged in 2023
What would you consider your top priority when it comes to retaining customers and increasing c...
Ruma Malia
December 18, 2023 | 5 MIN READ
Customer Experience
Employee Engagement
Five More Groundbreaking Employee Engagement Benchmarks
If there's any doubt in your mind, rest assured: Employee experience has a huge impact on custo...
Gordon Polovin
February 23, 2024 | 7 MIN READ
