Customer Experience

Unlocking Member Loyalty: What Gyms Need to Know – Study Results

The fitness industry is thriving, but keeping members engaged remains a major challenge. While ...

Sarah Faiz

March 17, 2025 | 6 MIN READ

Customer Experience

The Psychology of Commitment: How to Get Gym Members to Stick Around

Customer retention is always important, but retaining members is one of the most significant ch...

Cherie Foo

February 3, 2025 | 13 MIN READ

Customer Experience

10 Ways To Churn-Proof Your Business in 2025 From 5 Lessons Learned In 2024

Customer churn (often called customer attrition) kicks in when customers, for various reasons, ...

Gordon Polovin

February 3, 2025 | 11 MIN READ

Best Practices

Customer Experience

Customer Retention Strategies for 2025 and Beyond: 6 Practical Tips That Can Make a Difference

Losing customers can be one of the most significant challenges to an organization's growth. In ...

Gordon Polovin

March 3, 2025 | 12 MIN READ

Customer Experience

3 Key Onboarding Challenges and How to Overcome Them in 2025

No surprises here: We all know that a smooth onboarding experience is critical for both employe...

Gordon Polovin

February 3, 2025 | 11 MIN READ

Customer Experience

How Sustainability Initiatives Power Customer Loyalty Programs

Sustainability in customer experience (CX) strategies promote brands that have significantly po...

Gordon Polovin

October 31, 2024 | 10 MIN READ

Customer Experience

Customer Effort and Sentiment Analysis – Integrated Concepts Driving a Better CX

Understanding modern customer lifestyles—fast-paced, volatile, and open to new experiences—...

Gordon Polovin

February 3, 2025 | 14 MIN READ

Customer Experience

6 Psychological Strategies to Improve Customer Loyalty and Retention

You’ve launched a new product. And while most of the market is still teetering on the edge, d...

Disha Sanghvi

September 11, 2024 | 7 MIN READ

Customer Experience

How SaaS Customer Service Teams Can Increase Customer Retention

One surefire way to stand out in a highly competitive SaaS industry is to foster customer loyal...

Sadashiv Pal

May 1, 2024 | 6 MIN READ

Customer Experience

Survey Types

How to Improve NPS: 10 Tips That Can Make All the Difference

It's Friday afternoon, but Jayne is not feeling the Friday vibes. Instead, she's feeling dread:...

Gordon Polovin

April 25, 2024 | 10 MIN READ