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Showing results for : customer loyalty
Best Practices
Customer Experience
Why Global Companies Need Multilingual Surveys
In today's global markets, many companies do business all around the world - which means workin...
Gordon Polovin
September 13, 2023 | 8 MIN READ
Customer Experience
Bridge the Summer Break with Seasonal CX
Customer spend patterns keep changing throughout the year. Have you ever noticed customers buyi...
Disha Sanghvi
June 15, 2023 | 4 MIN READ
Customer Experience
Technology
How AI Has Changed the CX of Tech Companies
Ever thought about how often you interact with tech companies in your day-to-day life?If yo...
Cherie Foo
May 31, 2023 | 7 MIN READ
About Sogolytics
Customer Experience
Survey Types
NPS: Turning Detractors Into Promoters
A month ago, my car was rear-ended while it was parked outside of my house. There was no note, ...
LeTeisha Newton
May 8, 2023 | 3 MIN READ
Best Practices
General
Building Customer Trust: Marketing Your Privacy and Security Practices
Sogolytics · Building Customer Trust: Marketing Your Privacy and Security Practices | Sogoly...
Natasha Safronova
May 25, 2023 | 6 MIN READ
Customer Experience
The Right Decisions for Customer Loyalty
Having all the right data is just the first – albeit very important – step to managing your...
LeTeisha Newton
May 4, 2023 | 4 MIN READ
Best Practices
Financial Services
How Data Is Revolutionizing Banking CX
This article focuses on how banks and financial service institutions can create a more meaningf...
Gordon Polovin
January 30, 2023 | 9 MIN READ
Best Practices
Customer Experience
General
8 Useful CX Metrics to Inform Your Strategy
Having a dedicated CX strategy is important for any company in a market that prioritizes experi...
LeTeisha Newton
June 3, 2022 | 9 MIN READ
Customer Experience
The Pros and Cons of Chatbots in Customer Service
We live in an era where customer support teams are regularly overloaded with requests, but comp...
Jake Burgess
February 10, 2022 | 6 MIN READ
Best Practices
Customer Experience
Employee Engagement
In Their Own Words: Open-ended Questions for Customer or Employee Experience Feedback
There’s little doubt that the customer experience (CX) and employee experience (EX) connect t...
Gordon Polovin
September 26, 2021 | 7 MIN READ
