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Showing results for : customer loyalty
Customer Experience
Employee Engagement
Why Customer Loyalty Program Success Depends on Employee Loyalty and Engagement
The traditional customer retention ecosystem focuses on digital interconnections, SaaS and app ...
Gordon Polovin
October 14, 2024 | 8 MIN READ
Customer Experience
6 Customer Loyalty Program Errors That Kill Customer Engagement
Customer loyalty programs can offer amazing opportunities for both customers and brands, but no...
Gordon Polovin
October 14, 2024 | 11 MIN READ
Customer Experience
Unlocking Profit Potential: Statistics That Prove Loyalty Programs Work
Want to grow (or start!) a customer loyalty or rewards program? If your colleagues keep demandi...
Gordon Polovin
October 11, 2024 | 10 MIN READ
Customer Experience
How Sustainability Initiatives Power Customer Loyalty Programs
Sustainability in customer experience (CX) strategies promote brands that have significantly po...
Gordon Polovin
October 31, 2024 | 10 MIN READ
Customer Experience
The 6 Known-Brand Reward Programs Creating CX Waves in 2024
Modern loyalty programs prioritize practicality, but to succeed, their designers must have visi...
Gordon Polovin
October 9, 2024 | 10 MIN READ
Customer Experience
Market Research
The Power of Brand Loyalty In Today’s Marketplace: Study Results
In an era brimming with choices, selecting a preferred brand—whether it’s a grocery store, ...
Sarah Faiz
September 11, 2024 | 4 MIN READ
Customer Experience
6 Psychological Strategies to Improve Customer Loyalty and Retention
You’ve launched a new product. And while most of the market is still teetering on the edge, d...
Disha Sanghvi
September 11, 2024 | 7 MIN READ
Best Practices
Customer Experience
2024’s Customer Service Experience: Evolving for Lasting Connections
Forget everything about the “sell me this pen” model. Today, sales is more about building m...
Kashyap Vyas
October 9, 2024 | 11 MIN READ
Customer Experience
Technology
CX in 2024: 10 Ways AI Will Make a Difference
With or without AI, customer experience decides whether your brand has "loyalty power" or will ...
Gordon Polovin
April 25, 2024 | 10 MIN READ
Best Practices
Customer Experience
How to Lose a Client in 10 Days: A Project Manager’s Guide
Ambar was the most diligent project manager at an IT consultancy... until her company deployed ...
Ruma Malia
March 31, 2024 | 6 MIN READ
