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Showing results for : customer journey
Customer Experience
Improving B2B Customer Experience with Customer Journey Mapping
What is the Customer Experience in B2B markets and companies?
B2B challenges frequently make t...
Gordon Polovin
July 5, 2020 | 9 MIN READ
Customer Experience
Why Customer Service Experience and Total Customer Experience (CX) work together in a competitive environment
Let's get a common misunderstanding in this conversation out of the way. The Customer Service E...
Gordon Polovin
October 9, 2020 | 6 MIN READ
Customer Experience
Market Research
The Impact of Branding: You’d Better Recognize
Any conversation about customer experience (CX) must include a discussion of brand power and wh...
Gordon Polovin
May 21, 2024 | 6 MIN READ
Customer Experience
AI and CX in 2020 and Beyond
Artificial Intelligence (AI), sometimes referred to as machine-learning, has impacted the omnic...
Gordon Polovin
June 2, 2020 | 6 MIN READ
Customer Experience
Top 5 Missed Opportunities in the CX Journey
In today's market, customer experience is the great differentiator. The more personalized the c...
Sogolytics
September 13, 2023 | 5 MIN READ
Customer Experience
Why your website needs to prioritize CX
Creating brand value in modern times requires three crucial steps: Track the cus...
Sogolytics
March 1, 2023 | 5 MIN READ
