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Showing results for : customer journey
Customer Experience
Uncovering the Silent Majority: Gleaning Insights from Non-Vocal Customers
Most brands have begun to realize that customer feedback is essential for business growth. It u...
Jake Burgess
May 22, 2023 | 7 MIN READ
Best Practices
Consulting
Customer Experience
How to Choose the Right CX Consultant
The customer experience (CX) embraces a network of touchpoints (TPs) that customers follow from...
Gordon Polovin
March 15, 2023 | 10 MIN READ
Customer Experience
Customer Engagement Software vs. CRM
At a company forum the other day, the lecturer, when talking about customer engagement software...
Gordon Polovin
July 10, 2023 | 7 MIN READ
Best Practices
Financial Services
How Data Is Revolutionizing Banking CX
This article focuses on how banks and financial service institutions can create a more meaningf...
Gordon Polovin
January 30, 2023 | 9 MIN READ
Best Practices
Market Research
How to Create a Marketing Strategy for a New Business
If you’re trying to market or promote a brand new business, what do you do? Where do you star...
Cherie Foo
July 11, 2023 | 8 MIN READ
Customer Experience
Market Research
5 Storytelling Examples Connecting Brand & Customer Journey
Your customers are exposed to branding everywhere. Storytelling is one way to connect your bran...
Jenn Goddu
November 18, 2024 | 5 MIN READ
Best Practices
Customer Experience
Understanding the Impact of Storytelling on Customer Experience
Ready for a sad-but-true story?Trust for all sources of information have recently hit recor...
Jenn Goddu
September 15, 2022 | 5 MIN READ
Customer Experience
Real Estate
Realtor vs. Home Cash Buyer: Seller Experience Comparison
So, you're ready to sell your place? Definitely a big decision! Now that you've made this choic...
Gordon Polovin
September 15, 2022 | 12 MIN READ
Customer Experience
What Scary Movies Tell Us About CX
There are many people in the world who love a good scare, and there are plenty more people who ...
LeTeisha Newton
October 13, 2023 | 8 MIN READ
Customer Experience
Employee Engagement
How Do YOU Contribute to CX: Marketing Writer
In customer experience, marketing matters. Before we break that down, though, let's get one str...
LeTeisha Newton
March 26, 2022 | 4 MIN READ
