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Showing results for : customer journey
Customer Experience
The Ultimate Framework for Customer Experience Management: A Comprehensive Guide
As customers, we all want better experiences. As businesses, we want to provide those experienc...
Gordon Polovin
October 1, 2024 | 18 MIN READ
Customer Experience
Buyer Journey vs. Customer Journey: Key Differences and Why They Matter
Let's face it: Your prospective customers don't just wake up one day and suddenly decide to buy...
Kashyap Vyas
September 11, 2024 | 14 MIN READ
Customer Experience
Travel and Hospitality
Mapping The Guest Journey: How CX Leaders Track and Manage Metrics
When you picture a CX expert in the hospitality industry, maybe you imagine a helpful concierge...
Ruma Malia
September 11, 2024 | 8 MIN READ
Customer Experience
Digital Experience Analytics: A Complete Guide
In a world where experience is king, every interaction matters. From in-person shopping in bric...
Gordon Polovin
September 11, 2024 | 13 MIN READ
Customer Experience
Survey Types
How to Improve NPS: 10 Tips That Can Make All the Difference
It's Friday afternoon, but Jayne is not feeling the Friday vibes. Instead, she's feeling dread:...
Gordon Polovin
April 25, 2024 | 10 MIN READ
Customer Experience
Consistency in Customer Experience: Building Trust Over Time
Making a good first impression on your customer and taking that first step to build trust is ea...
Cherie Foo
February 27, 2024 | 9 MIN READ
Consulting
Customer Experience
AI and Tech in Consulting: Transforming CX
Looking ahead always makes us reflect on the past, and consultant Cathy is heading into the new...
Ruma Malia
December 22, 2023 | 6 MIN READ
Customer Experience
Unleashing the Power of Customer-Centric Strategies
Things just aren’t what they used to be.Change itself isn't a bad thing, but the new digi...
LeTeisha Newton
December 11, 2023 | 6 MIN READ
Customer Experience
How to Ensure Amazing UX Doesn’t Make Us Lazy Humans
No one wants to work harder than they have to, right?Since design scholar and researcher Do...
Ruma Malia
November 13, 2023 | 7 MIN READ
Customer Experience
Digital Transformation in People-Centric Industries
Digital transformation isn't a buzzword; it's an integral part of virtually every modern busine...
Jake Burgess
October 9, 2023 | 5 MIN READ
