Customer Experience

Communication with Customers + Customer Feedback = Better Customer Experience (CX)

The phrase "communication with customers" is used so often in the CX conversation that it's in ...

Gordon Polovin

April 8, 2025 | 7 MIN READ

Best Practices

Customer Experience

A Data-Driven Approach to Closing the Customer Feedback Loop

Closing the customer feedback loop is a widely adopted business practice. Some even consider it...

Jake Burgess

December 8, 2022 | 6 MIN READ

Customer Experience

Customer Experience Lessons from the Hospitality Industry

The hospitality industry reigns supreme when it comes to customer experience. When your product...

Jake Burgess

February 23, 2024 | 6 MIN READ

Customer Experience

How to Measure and Reduce Customer Churn

Losing customers is never welcome news for a business. However, some customer churn is unavoida...

Jake Burgess

May 8, 2023 | 7 MIN READ

Customer Experience

Five Ways Start-ups Can Redefine their Customer Experience (CX) Strategy

Customer experience is rapidly becoming the key driver of customer choice. Besides creating bra...

Sam Makad

January 16, 2020 | 5 MIN READ

Customer Experience

6 (Real) Benefits of Having a Stellar Customer Review Strategy

Customer reviews have come a long way.  Unlike ten years ago, today, review of “skepticsâ...

Claire Brenner

May 12, 2023 | 7 MIN READ

Customer Experience

3 Customer Experience Metrics and KPIs That Count

We’ve previously discussed the value of customer feedback and talked about why customer onb...

Cherie Foo

July 21, 2023 | 5 MIN READ

Customer Experience

Customer Feedback: How Listening Builds Business

Our team members have plenty to share! Check out this story of the value of customer feedback...

Rob De Leon

May 6, 2021 | 4 MIN READ

Financial Services

Big Banks = Big Satisfaction?

While some may have a negative association with 'Big' anything [Big Brother, Big Data, Big What...

Ann Heatherington

May 17, 2021 | 2 MIN READ

Best Practices

General

3 Easy Engagement Fails

Everyone wants more engagement: more visitors, more participants, more feedback, more customers...

Melissa Krut

September 16, 2019 | 3 MIN READ