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Showing results for : customer feedback
Customer Experience
How Legacy CX Metrics May Be Ruining Your Customer Experience
Companies rely on metrics to explain how well their customer service is performing. In theory, ...
Jake Burgess
June 3, 2023 | 5 MIN READ
Customer Experience
4 Positives of Negative Online Reviews
A negative online review could send a small business owner spinning. “It’s all over! No one...
Jenn Goddu
December 2, 2022 | 5 MIN READ
Best Practices
General
How to Analyze Survey Data
So you've conducted surveys and followed all the rules. The questions were good, and the respon...
Gordon Polovin
June 3, 2023 | 8 MIN READ
Customer Experience
Market Research
Website Feedback: The Omnipresent Nudge of Modern Marketing
What is website feedback?
Website feedback -- a subset of customer feedback -- relates to obta...
Gordon Polovin
December 2, 2022 | 9 MIN READ
Customer Experience
Transactional vs. Relational NPS
Whether Transactional or Relational, Net Promoter Score (NPS) has a massive advantage in the ...
Gordon Polovin
June 7, 2023 | 6 MIN READ
Customer Experience
How to Conduct a CX Audit to Improve Service Quality
Businesses that provide an excellent customer experience (CX) have better sales and brand l...
Richard Conn
September 4, 2023 | 8 MIN READ
Customer Experience
Round Out Your CX Program with Closed Loop Feedback Management
What?
Feedback is feedback, right? Well, yes, but what you do with it is what makes it closed ...
Kendall Place
May 6, 2021 | 4 MIN READ
Customer Experience
The Best Ways to Collect Customer Feedback
Why care?
Organizations spend billions of dollars every year on digital technology apps that a...
Gordon Polovin
November 30, 2020 | 9 MIN READ
Customer Experience
How do customer touchpoints drive marketing strategies in a competitive environment?
What is a customer touchpoint?
Imagine this—you leave by car from your home in Boca Raton. Y...
Gordon Polovin
May 26, 2023 | 9 MIN READ
Customer Experience
Survey Types
What is a customer experience program, and why is customer feedback tied to it so closely?
Sales enablement and marketing experts agree on one thing - aiming for flawless customer experi...
Gordon Polovin
May 24, 2021 | 7 MIN READ
