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Showing results for : customer feedback
Customer Experience
A Customer’s Guide to Better Service Experiences
In the realm of customer service, there exists a delicate balance between what customers expect...
Cherie Foo
October 31, 2023 | 9 MIN READ
Customer Experience
Digital Transformation in People-Centric Industries
Digital transformation isn't a buzzword; it's an integral part of virtually every modern busine...
Jake Burgess
October 9, 2023 | 5 MIN READ
Customer Experience
How Leadership Can Foster a Holistic View of CX
Sogolytics · How Leadership Can Foster a Holistic View of CX | Sogolytics BlogCastHaving a...
LeTeisha Newton
October 3, 2023 | 6 MIN READ
Customer Experience
How Can Forms Help with Lead Generation?
For a modern company strategizing its marketing program’s reach, the world is the size of a v...
Gordon Polovin
August 4, 2023 | 8 MIN READ
Customer Experience
Uncovering the Silent Majority: Gleaning Insights from Non-Vocal Customers
Most brands have begun to realize that customer feedback is essential for business growth. It u...
Jake Burgess
May 22, 2023 | 7 MIN READ
Best Practices
Customer Experience
Analyzing the 2023 Customer Rage Survey
Rage is not an emotion you want customers to feel in connection with your business. Yet the rec...
Jenn Goddu
November 23, 2023 | 5 MIN READ
Best Practices
Customer Experience
How and When to Apologize to Customers
Your business doesn’t want to make mistakes, yet failures do happen. A well-timed and genuine...
Jenn Goddu
April 6, 2023 | 6 MIN READ
Best Practices
Customer Experience
Why Sentiment is Key to CX Analysis
Customer experience analysis, or CX analysis, involves studying the ways in which potential and...
Patrick Grieve
February 8, 2023 | 5 MIN READ
Best Practices
Customer Experience
Rentals and Reviews: Boosting Guest Satisfaction
If you’re managing rental housing, you definitely understand how important feedback and revie...
Cherie Foo
November 22, 2022 | 8 MIN READ
Best Practices
Customer Experience
Survey Types
How can you tell when your customer feedback survey has gone stale?
You know you want to solicit customer feedback. You carefully craft questions and set up the su...
Jenn Goddu
March 31, 2022 | 6 MIN READ
