Customer Experience

5 Steps for Successful Omnichannel CX

Want customers? Meet them where they are! With rapidly evolving customer expectations, it's saf...

Gordon Polovin

September 13, 2023 | 11 MIN READ

Customer Experience

How Leadership Affects CX: Building a Foundation for Customer Experience Excellence

Sogolytics · How Leadership Affects CX: Building a Foundation for CX Excellence | Sogolytics B...

LeTeisha Newton

August 22, 2023 | 7 MIN READ

Customer Experience

Customer Experience Preferences by Generation: A Helpful Guide

In today's highly competitive business landscape, providing an exceptional customer experience ...

Cherie Foo

January 20, 2025 | 12 MIN READ

Customer Experience

Decoding Omnichannel Customer Expectations

Omnichannel marketing is all about staying relevant to customers. How? By enabling customers to...

Gordon Polovin

August 14, 2023 | 9 MIN READ

Customer Experience

Market Research

Marketing Preferences by Generation: A Helpful Guide

In today's diverse and rapidly evolving marketplace, understanding the preferences and behavior...

Cherie Foo

August 14, 2023 | 11 MIN READ

Best Practices

Customer Experience

Ultimate Guide to Predictive Analytics

Imagine this: You have been working with a company for a while on a mid-senior level and you ar...

Sadashiv Pal

August 8, 2023 | 9 MIN READ

Best Practices

Customer Experience

Employee Engagement

The Importance of Experience Design Today

Are you familiar with the idea of experience design? If you've been tracking trends, you know t...

Gordon Polovin

July 24, 2023 | 9 MIN READ

Best Practices

Customer Experience

Top 5 Tips for Customer Journey Mapping

Want to learn the progression of interactions a customer has with your brand? You can chart out...

Gordon Polovin

July 19, 2023 | 9 MIN READ

Best Practices

Employee Engagement

Embracing Change: AI in HR

In today’s rapidly evolving technological landscape, AI powered technologies are making their...

Phillip Pinero

September 11, 2023 | 4 MIN READ

Best Practices

Customer Experience

How Online Surveys & Customer Feedback Are Powering Businesses in 2025 and Beyond

Whether you're in marketing, executive leadership, or both, you probably spend plenty of time p...

Gordon Polovin

December 20, 2024 | 13 MIN READ