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Showing results for : Customer experience
Customer Experience
Travel and Hospitality
3 CX Trends Transforming the Hospitality Industry
The hospitality industry is anything but static. Indeed, the most successful restaurateurs, hot...
Gordon Polovin
November 25, 2024 | 9 MIN READ
About Sogolytics
Is Technology Really Delivering Better Consumer Experiences?
In the heart of the digital age, technology has become an omnipresent force that shapes the way...
Cherie Foo
November 17, 2023 | 7 MIN READ
Customer Experience
Market Research
DEI in Marketing: Inclusive Holiday Campaigns
Jamie is a conscious consumer in her personal shopping. When tasked with finding a new IT suppo...
Jenn Goddu
November 15, 2023 | 6 MIN READ
Customer Experience
How to Ensure Amazing UX Doesn’t Make Us Lazy Humans
No one wants to work harder than they have to, right?Since design scholar and researcher Do...
Ruma Malia
November 13, 2023 | 7 MIN READ
Customer Experience
Tailoring CX Strategies for Inflation
The US economy is facing record inflation rates, and this has impacted nearly every aspect of c...
Disha Sanghvi
November 8, 2023 | 5 MIN READ
Customer Experience
A Customer’s Guide to Better Service Experiences
In the realm of customer service, there exists a delicate balance between what customers expect...
Cherie Foo
October 31, 2023 | 9 MIN READ
Customer Experience
How Customer-Centric Companies Manage Customer Complaints
In today's rapidly evolving world of customer experience, businesses face an unprecedented chal...
Cherie Foo
October 22, 2023 | 9 MIN READ
Customer Experience
Financial Services
The Takeaways: 2023 CXFS Conference
Love learning? We do, too! Since we can't all be all the places all the time, our team is happy...
Maryo Bruno
October 16, 2023 | 4 MIN READ
Best Practices
Customer Experience
Employee Engagement
How to Empower Customers to Enhance Service Experiences
In the world of customer support, the challenges faced by service professionals are often overl...
Cherie Foo
November 21, 2023 | 8 MIN READ
Best Practices
General
Make Compelling Data-Centric Presentations
Making presentations without data inclusion and verifications guarantees your audience will rai...
Gordon Polovin
November 20, 2023 | 7 MIN READ
