Customer Experience

Employee Engagement

Five More Groundbreaking Employee Engagement Benchmarks

If there's any doubt in your mind, rest assured: Employee experience has a huge impact on custo...

Gordon Polovin

February 23, 2024 | 7 MIN READ

Customer Experience

Employee Engagement

5 EX Metrics to Transform Your CX

Two vital business success drivers are employee retention and customer loyalty, thus consolidat...

Gordon Polovin

February 23, 2024 | 9 MIN READ

Customer Experience

Travel and Hospitality

Leisure Travel Expectations for 2024

What did you do during the pandemic? Chances are, you didn't get out much. The fear of a deadly...

Gordon Polovin

January 20, 2025 | 6 MIN READ

Customer Experience

Beyond Omnichannel Listening: Keeping Up With Hyper-Engaged Customers

Today's customers have complex expectations. Despite having a wide array of channels on which t...

Ruma Malia

November 27, 2023 | 4 MIN READ

Customer Experience

Employee Engagement

Understanding the Overlap Between EX and CX

Can you imagine a business where there's hardly any interaction between customers and employees...

Gordon Polovin

November 22, 2023 | 8 MIN READ

Customer Experience

Travel and Hospitality

3 CX Trends Transforming the Hospitality Industry

The hospitality industry is anything but static. Indeed, the most successful restaurateurs, hot...

Gordon Polovin

November 25, 2024 | 9 MIN READ

About Sogolytics

Is Technology Really Delivering Better Consumer Experiences?

In the heart of the digital age, technology has become an omnipresent force that shapes the way...

Cherie Foo

November 17, 2023 | 7 MIN READ

Customer Experience

Market Research

DEI in Marketing: Inclusive Holiday Campaigns

Jamie is a conscious consumer in her personal shopping. When tasked with finding a new IT suppo...

Jenn Goddu

November 15, 2023 | 6 MIN READ

Customer Experience

How to Ensure Amazing UX Doesn’t Make Us Lazy Humans

No one wants to work harder than they have to, right? Since design scholar and researcher Do...

Ruma Malia

November 13, 2023 | 7 MIN READ

Customer Experience

Tailoring CX Strategies for Inflation

The US economy is facing record inflation rates, and this has impacted nearly every aspect of c...

Disha Sanghvi

November 8, 2023 | 5 MIN READ