Customer Experience

How to Elevate Customer Experience in the Holiday Season

While there are plenty of holidays throughout the year, for many of us "the holiday season" imm...

Gordon Polovin

February 5, 2024 | 9 MIN READ

Best Practices

Employee Engagement

Is the Holiday Season an Opportunity to Enrich the Employee Experience?

At this point, it's getting a bit late for new year resolutions, right? For many, "the holid...

Gordon Polovin

January 26, 2024 | 9 MIN READ

Customer Experience

Financial Services

BankWorld 2024: Our Takeaways

Are we heading into a recession or not? While there's a lot of talk about a "soft landing" f...

Maryo Bruno

January 19, 2024 | 5 MIN READ

Best Practices

Consulting

Consulting At Scale: Optimizing Success

Consultancy, unlike many other business models, is deeply rooted in personalized services and e...

Cherie Foo

January 18, 2024 | 8 MIN READ

Customer Experience

Employee Engagement

Can AI Play an Authentic Role in Elevating CX for HR Teams?

Even as you plan your talent management strategy for FY 2024, you already know this: While the ...

Ruma Malia

January 18, 2024 | 5 MIN READ

Customer Experience

Financial Services

Is Digital Banking Really Boosting Customer Experience?

The future of successful banking depends on delivering memorable customer experiences and creat...

Gordon Polovin

January 12, 2024 | 8 MIN READ

Customer Experience

Better Brand Experiences for Customer Retention and Loyalty

Let’s make one thing clear: Creating better brand experiences is not just a desirable goal; i...

LeTeisha Newton

December 22, 2023 | 8 MIN READ

Consulting

Customer Experience

AI and Tech in Consulting: Transforming CX

Looking ahead always makes us reflect on the past, and consultant Cathy is heading into the new...

Ruma Malia

December 22, 2023 | 6 MIN READ

Customer Experience

Top CX Trends that Emerged in 2023

What would you consider your top priority when it comes to retaining customers and increasing c...

Ruma Malia

December 18, 2023 | 5 MIN READ

Customer Experience

Unleashing the Power of Customer-Centric Strategies

Things just aren’t what they used to be. Change itself isn't a bad thing, but the new digi...

LeTeisha Newton

December 11, 2023 | 6 MIN READ