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Showing results for : Customer experience
Customer Experience
From Hindsight to Foresight with Real-Time Customer Data
Recently, a Tesla owner unable to find a spot at a local charging station tweeted about fellow ...
Sogolytics
June 11, 2020 | 4 MIN READ
Customer Experience
Build, Measure and Engage with Loyal Customers – It’s Easy
According to Accenture’s 2016 Global Consumer Pulse Survey, 78% of consumers report they are ...
Sogolytics
May 30, 2020 | 4 MIN READ
Customer Experience
What Really Drives Customer Churn and How You Can Avoid It
Visionary co-founder and former Apple CEO, Steve Jobs, challenged, “Get closer than ever to y...
Sogolytics
September 25, 2019 | 4 MIN READ
Best Practices
Customer Experience
Feature Focus
How to Improve Customer Service Using Sogolytics’s Rules and Alerts Feature
One hallmark of outstanding customer service is the speed at which a business responds. If you ...
Hamid Farooqui
March 28, 2024 | 6 MIN READ
About Sogolytics
Customer Experience
General
K-12/Higher Education
Professional Development
Be the Listener-in-Chief
New survey technology for market research helps business leaders listen to their customers and ...
Sogolytics
April 11, 2022 | 4 MIN READ
About Sogolytics
Customer Experience
Feature Focus
Surprise! Our Online Survey Customers Switch to Sogolytics from… Really?
We not only provide online surveys, we do them, too. Customer feedback helps us improve our ser...
Natasha Peterson
September 24, 2019 | 2 MIN READ
Customer Experience
Feature Focus
Sogolytics Responds to Forbes Article, “What About the Software?”
We read an interesting article on Forbes.com titled Retailers: Your Surveys are Making Customer...
Natasha Peterson
August 23, 2024 | 2 MIN READ
Best Practices
Sending out Surveys: It’s All About Timing? Get the Timing Right!
Just like humor, successful surveys rely on impeccable timing.Identifying a sweet spot in a...
Sogolytics
February 10, 2020 | 3 MIN READ
