Customer Experience

The Mobile Survey Experience

Whether you fall into the category of “I can’t be without my phone for a minute” or “I ...

Lauren Franco

September 24, 2019 | 3 MIN READ

Customer Experience

Fostering Customer Loyalty in the Insurance Industry

Advances in digital technologies, along with significant shifts in consumer behavior, are openi...

Sogolytics

June 15, 2020 | 3 MIN READ

Customer Experience

Summertime… and the living is easy.

Or at least it should be, right? (more…)...

Melissa Krut

January 16, 2020 | 3 MIN READ

Customer Experience

Customer Service in the Age of Customer 3.0

We all remember the disturbing 30-second video of a bloodied United Airlines passenger being dr...

Sogolytics

December 2, 2022 | 5 MIN READ

Customer Experience

How to Maximize the Power of Your Customer Data

Given that consumer data powers the ability to create personalized experiences, capturing exten...

Sogolytics

June 5, 2020 | 4 MIN READ

Customer Experience

From Hindsight to Foresight with Real-Time Customer Data

Recently, a Tesla owner unable to find a spot at a local charging station tweeted about fellow ...

Sogolytics

June 11, 2020 | 4 MIN READ

Customer Experience

Build, Measure and Engage with Loyal Customers – It’s Easy

According to Accenture’s 2016 Global Consumer Pulse Survey, 78% of consumers report they are ...

Sogolytics

May 30, 2020 | 4 MIN READ

Customer Experience

What Really Drives Customer Churn and How You Can Avoid It

Visionary co-founder and former Apple CEO, Steve Jobs, challenged, “Get closer than ever to y...

Sogolytics

September 25, 2019 | 4 MIN READ

Best Practices

Customer Experience

Feature Focus

How to Improve Customer Service Using Sogolytics’s Rules and Alerts Feature

One hallmark of outstanding customer service is the speed at which a business responds. If you ...

Hamid Farooqui

March 28, 2024 | 6 MIN READ

About Sogolytics

Customer Experience

General

K-12/Higher Education

Professional Development

Be the Listener-in-Chief

New survey technology for market research helps business leaders listen to their customers and ...

Sogolytics

April 11, 2022 | 4 MIN READ