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Showing results for : Customer experience
Customer Experience
How Many Dissatisfied Customers Does It Take…
A typical business hears from 4% of its dissatisfied customers.No business wants to hea...
Ann Heatherington
September 20, 2019 | 2 MIN READ
Best Practices
Customer Experience
How to Improve Your Survey in 3 Foolproof Steps
Last week I broke down how to write some really awesome questions for your survey (check out th...
Lauren Franco
November 4, 2023 | 3 MIN READ
Best Practices
Customer Experience
The Benefits of Data Population
I recently placed a phone call to my bank’s support line where I was instantly connected with...
Lauren Franco
September 24, 2019 | 3 MIN READ
Best Practices
Customer Experience
Watermelon Day? Know Your Audience!
Did you know it’s National Watermelon Day?[…]Yeah, I thought that might be the case...
Melissa Krut
September 25, 2019 | 3 MIN READ
Customer Experience
Feature Focus
Turn Smart Shoppers into Brand Advocates
Discovering a new company has never been easier. When researching an idea or looking for inspir...
Lauren Franco
May 6, 2021 | 3 MIN READ
Customer Experience
The Mobile Survey Experience
Whether you fall into the category of “I can’t be without my phone for a minute” or “I ...
Lauren Franco
September 24, 2019 | 3 MIN READ
Customer Experience
Fostering Customer Loyalty in the Insurance Industry
Advances in digital technologies, along with significant shifts in consumer behavior, are openi...
Sogolytics
June 15, 2020 | 3 MIN READ
Customer Experience
Summertime… and the living is easy.
Or at least it should be, right? (more…)...
Melissa Krut
January 16, 2020 | 3 MIN READ
Customer Experience
Customer Service in the Age of Customer 3.0
We all remember the disturbing 30-second video of a bloodied United Airlines passenger being dr...
Sogolytics
December 2, 2022 | 5 MIN READ
Customer Experience
How to Maximize the Power of Your Customer Data
Given that consumer data powers the ability to create personalized experiences, capturing exten...
Sogolytics
June 5, 2020 | 4 MIN READ
