Customer Experience

How Sogolytics can help you build a better customer service experience.

News of bad customer service reaches more than twice as many ears as praise for a good service ...

Ann Heatherington

May 6, 2021 | 2 MIN READ

Customer Experience

General

One simple way to get customers to spend more money with your company.

7 in 10 Americans said they were willing to spend more with companies they believe provide exce...

Ann Heatherington

February 8, 2021 | 1 MIN READ

Customer Experience

How to listen to your customers and provide a better experience right now.

3 in 5 American customers (59%) would try a new brand or company for a better service experienc...

Ann Heatherington

May 27, 2020 | 1 MIN READ

Customer Experience

General

It’s not me, it’s you… #memail

Because of my job, and because I’m a member of modern society, I’m spending more and more t...

Melissa Krut

May 27, 2020 | 4 MIN READ

Customer Experience

Listening To Your Dissatisfied Customers While You Still Can

It takes 12 positive experiences to make up for one unresolved negative experience. Customer...

Ann Heatherington

September 24, 2019 | 2 MIN READ

Customer Experience

How Many Dissatisfied Customers Does It Take…

A typical business hears from 4% of its dissatisfied customers. No business wants to hea...

Ann Heatherington

September 20, 2019 | 2 MIN READ

Best Practices

Customer Experience

How to Improve Your Survey in 3 Foolproof Steps

Last week I broke down how to write some really awesome questions for your survey (check out th...

Lauren Franco

November 4, 2023 | 3 MIN READ

Best Practices

Customer Experience

The Benefits of Data Population

I recently placed a phone call to my bank’s support line where I was instantly connected with...

Lauren Franco

September 24, 2019 | 3 MIN READ

Best Practices

Customer Experience

Watermelon Day? Know Your Audience!

Did you know it’s National Watermelon Day? […] Yeah, I thought that might be the case...

Melissa Krut

September 25, 2019 | 3 MIN READ

Customer Experience

Feature Focus

Turn Smart Shoppers into Brand Advocates

Discovering a new company has never been easier. When researching an idea or looking for inspir...

Lauren Franco

May 6, 2021 | 3 MIN READ