Customer Experience

How to Map the Customer Journey and Improve Customer Experience

Proactive customer experience efforts are increasingly important in today’s world, where cu...

Jake Burgess

March 29, 2024 | 4 MIN READ

Customer Experience

3 Customer Experience Metrics and KPIs That Count

We’ve previously discussed the value of customer feedback and talked about why customer onb...

Cherie Foo

July 21, 2023 | 5 MIN READ

Customer Experience

Getting to Know Your Customers

The way we see it, customers are the driving force behind every business, organization, and i...

Cherie Foo

June 9, 2020 | 6 MIN READ

Customer Experience

The Evolution of CX: Service, Success, and Customer Experience

Customer experience sounds intuitive: look after the customer, foster a relationship with the...

Jake Burgess

September 1, 2023 | 13 MIN READ

Customer Experience

Customer Feedback: How Listening Builds Business

Our team members have plenty to share! Check out this story of the value of customer feedback...

Rob De Leon

May 6, 2021 | 4 MIN READ

Best Practices

Customer Experience

Managing Expectations or Managing Without?

Managing expectations is always a great idea, but it’s not always simple. Consider the hiri...

Melissa Krut

February 24, 2025 | 4 MIN READ

About Sogolytics

Feature Focus

Sogolytics Release 12.0: Fresh, Smart, Productive

In honor of the new year, in service to our users, and just because we like making things bette...

Melissa Krut

May 6, 2021 | 3 MIN READ

Customer Experience

Survey Types

5 Key Questions: External Communication Audit

Once you’ve got your own house in order, it’s time to turn from the internal to the externa...

Melissa Krut

March 16, 2023 | 5 MIN READ

Best Practices

Customer Experience

Feature Focus

Automation Nation: Are you working harder than your software?

There’s no denying that the business world has evolved rapidly in the last five to ten years....

Cherie Foo

May 6, 2021 | 5 MIN READ

Customer Experience

Real Estate

Measurably Better Resident Satisfaction: A Success Story

We love client success stories. After all, if our clients aren’t successful, we’re not s...

Melissa Krut

May 6, 2021 | 1 MIN READ