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Showing results for : Customer experience
Best Practices
Customer Experience
Managing Expectations or Managing Without?
Managing expectations is always a great idea, but it’s not always simple. Consider the hiri...
Melissa Krut
September 24, 2019 | 4 MIN READ
About Sogolytics
Feature Focus
Sogolytics Release 12.0: Fresh, Smart, Productive
In honor of the new year, in service to our users, and just because we like making things bette...
Melissa Krut
May 6, 2021 | 3 MIN READ
Customer Experience
Survey Types
5 Key Questions: External Communication Audit
Once you’ve got your own house in order, it’s time to turn from the internal to the externa...
Melissa Krut
March 16, 2023 | 5 MIN READ
Best Practices
Customer Experience
Feature Focus
Automation Nation: Are you working harder than your software?
There’s no denying that the business world has evolved rapidly in the last five to ten years....
Cherie Foo
May 6, 2021 | 5 MIN READ
Customer Experience
Real Estate
Measurably Better Resident Satisfaction: A Success Story
We love client success stories.After all, if our clients aren’t successful, we’re not s...
Melissa Krut
May 6, 2021 | 1 MIN READ
About Sogolytics
Showing Gratitude To Your Customers: A Handy Guide
At the heart of every business lies its customers -- and it’s safe to say that no business ca...
Cherie Foo
October 22, 2023 | 5 MIN READ
Customer Experience
In Support of After-Sales Support
If you’re like the average company, you’ll probably focus the bulk of your efforts into clo...
Cherie Foo
March 29, 2024 | 5 MIN READ
Customer Experience
Onboarding 101: Why Customer Onboarding Matters More Than You Think
Many companies are guilty of not having any proper procedures in place when it comes to onboard...
Cherie Foo
October 12, 2021 | 5 MIN READ
Customer Experience
Employee Engagement
Employee Engagement: Enhancing Customer Experience from the Inside
If there’s one thing we’ve learned since the economic collapse ten years ago, it’s that b...
Jake Burgess
September 20, 2019 | 6 MIN READ
Customer Experience
Online Reviews Heat Up Summer Business
[caption id="attachment_4866" align="alignright" width="200"] If online reviews drive choice, w...
Melissa Krut
May 6, 2021 | 3 MIN READ
