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Showing results for : Customer experience
Best Practices
Customer Experience
How to Lose a Client in 10 Days: A Project Manager’s Guide
Ambar was the most diligent project manager at an IT consultancy... until her company deployed ...
Ruma Malia
March 31, 2024 | 6 MIN READ
Customer Experience
Crisis Management: How to Rebuild Trust After a Setback
In the dynamic landscape of business, trust is the cornerstone of successful relationships betw...
Cherie Foo
June 11, 2024 | 8 MIN READ
Customer Experience
Consistency in Customer Experience: Building Trust Over Time
Making a good first impression on your customer and taking that first step to build trust is ea...
Cherie Foo
February 27, 2024 | 9 MIN READ
Customer Experience
Leading Customer Retention Strategies for 2025: Top 10 Tactics with Actionable Examples
While customer experience trends vary, one key goal always remains the same: customer retention...
Sadashiv Pal
December 20, 2024 | 17 MIN READ
Customer Experience
How to Build Strong Relationships With Your Customers
In today's competitive business landscape, building trust with customers is more critical than ...
Cherie Foo
February 16, 2024 | 9 MIN READ
Customer Experience
How to Elevate Customer Experience in the Holiday Season
While there are plenty of holidays throughout the year, for many of us "the holiday season" imm...
Gordon Polovin
February 5, 2024 | 9 MIN READ
Best Practices
Employee Engagement
Is the Holiday Season an Opportunity to Enrich the Employee Experience?
At this point, it's getting a bit late for new year resolutions, right?For many, "the holid...
Gordon Polovin
January 26, 2024 | 9 MIN READ
Customer Experience
Financial Services
BankWorld 2024: Our Takeaways
Are we heading into a recession or not?While there's a lot of talk about a "soft landing" f...
Maryo Bruno
January 19, 2024 | 5 MIN READ
Best Practices
Consulting
Consulting At Scale: Optimizing Success
Consultancy, unlike many other business models, is deeply rooted in personalized services and e...
Cherie Foo
January 18, 2024 | 8 MIN READ
Customer Experience
Employee Engagement
Can AI Play an Authentic Role in Elevating CX for HR Teams?
Even as you plan your talent management strategy for FY 2024, you already know this: While the ...
Ruma Malia
January 18, 2024 | 5 MIN READ
