Search Blogs
Showing results for : Customer experience
Best Practices
Customer Experience
Employee Engagement
Roll With It: Working Beyond the Job Description
As work schedules and job requirements are changing around the globe these days, one of our aut...
Adam Spencer
June 5, 2023 | 6 MIN READ
Customer Experience
Survey Types
How to Launch a New Customer Survey
New customers are always welcome, but that welcome shouldn't stop once the deal is closed. Keep...
Melissa Krut
May 18, 2020 | 1 MIN READ
Customer Experience
Market Research
What is Market Share and Why Should We Care?
Business owners and marketers alike will find it’s important to understand market share so th...
Jake Burgess
June 7, 2024 | 8 MIN READ
Customer Experience
Survey Types
How to Create a Customer Satisfaction Survey
Ready to launch your first -- or next -- customer satisfaction survey? You're closer than you t...
Melissa Krut
September 27, 2022 | 1 MIN READ
Best Practices
Customer Experience
General
Freak Out… or Find Out: Data-Driven Insights in Challenging Times
What do you do during uncertain economic times or even during the regular, cyclical highs and l...
Kathy Edens
March 31, 2024 | 5 MIN READ
Customer Experience
Communication with Customers + Customer Feedback = Better Customer Experience (CX)
The phrase "communication with customers" is used so often in the CX conversation that it's in ...
Gordon Polovin
April 16, 2020 | 7 MIN READ
Customer Experience
The CX Turnaround: Learning from Mistakes
No one likes to fail. Trip-ups are terrible. Mistakes create mayhem. Especially when it comes t...
Jenn Goddu
March 9, 2020 | 4 MIN READ
Customer Experience
Healthcare
Customer Experience Lessons From the Healthcare Sector
If your business thinks customer experience efforts are too expensive, consider what it costs n...
Jake Burgess
November 18, 2024 | 6 MIN READ
Customer Experience
Top 5 Missed Opportunities in the CX Journey
In today's market, customer experience is the great differentiator. The more personalized the c...
Sogolytics
September 13, 2023 | 5 MIN READ
Customer Experience
Market Research
How to research, create, and use buyer personas to boost sales
No matter how big or small your marketing budget, you’ll want the greatest possible return on...
Jake Burgess
May 6, 2021 | 6 MIN READ
