Customer Experience

VoC and ROI: How can Voice of the Customer impact revenue?

Henry Ford famously (or infamously) said car buyers could have any color they wanted as long as...

Gordon Polovin

May 5, 2021 | 9 MIN READ

Best Practices

Customer Experience

Customer Experience Best Practices to Avoid

Customer experience drives revenues. If you’re skeptical, look at McKinsey & Company’s ...

Kathy Edens

July 1, 2021 | 6 MIN READ

Customer Experience

Multilingual CX: How important is language in delivering the best possible customer experience?

The customer experience (CX) is showing up in the actions and plans of industry captains around...

Gordon Polovin

December 2, 2022 | 8 MIN READ

Customer Experience

How WFH Will Boost Your CX

How can you equate the current supply and demand market with the shut-down environment in today...

Kathy Edens

July 1, 2021 | 5 MIN READ

Best Practices

Customer Experience

Employee Engagement

Roll With It: Working Beyond the Job Description

As work schedules and job requirements are changing around the globe these days, one of our aut...

Adam Spencer

June 5, 2023 | 6 MIN READ

Customer Experience

Survey Types

How to Launch a New Customer Survey

New customers are always welcome, but that welcome shouldn't stop once the deal is closed. Keep...

Melissa Krut

May 18, 2020 | 1 MIN READ

Customer Experience

Market Research

What is Market Share and Why Should We Care?

Business owners and marketers alike will find it’s important to understand market share so th...

Jake Burgess

June 7, 2024 | 8 MIN READ

Customer Experience

Survey Types

How to Create a Customer Satisfaction Survey

Ready to launch your first -- or next -- customer satisfaction survey? You're closer than you t...

Melissa Krut

September 27, 2022 | 1 MIN READ

Best Practices

Customer Experience

General

Freak Out… or Find Out: Data-Driven Insights in Challenging Times

What do you do during uncertain economic times or even during the regular, cyclical highs and l...

Kathy Edens

March 31, 2024 | 5 MIN READ

Customer Experience

Communication with Customers + Customer Feedback = Better Customer Experience (CX)

The phrase "communication with customers" is used so often in the CX conversation that it's in ...

Gordon Polovin

April 8, 2025 | 7 MIN READ