Customer Experience

Customer Experience Books To Raise Your CX Game

Take a page from the best As the strategies of enhancing customer experiences have matured ove...

spandey

August 18, 2020 | 3 MIN READ

Customer Experience

Survey Types

What is a customer experience program, and why is customer feedback tied to it so closely?

Sales enablement and marketing experts agree on one thing - aiming for flawless customer experi...

Gordon Polovin

May 24, 2021 | 7 MIN READ

Customer Experience

What is Customer Journey Mapping?

Customer journey mapping is the marketing activity that visually represents the customer or pro...

Gordon Polovin

January 21, 2025 | 10 MIN READ

Best Practices

Customer Experience

The Benefits of Providing Multilingual Customer Service

Today, more businesses are allocating resources to improve customer experience. And rightly so....

Vincent Sevilla

March 6, 2025 | 11 MIN READ

Best Practices

Customer Experience

How to Improve Customer Experience Using Marginal Gains

Do you have a team that provides support to your customers? If you do, you must focus your time...

Maxim Dsouza

March 20, 2024 | 8 MIN READ

About Sogolytics

General

Strange Days, Cont’d

When we started the Strange Days series, so long ago, I imagined it as a month or so of weekly ...

Melissa Krut

July 5, 2020 | 4 MIN READ

Customer Experience

Why Customer Retention is a Crucial Part of Company Strategy

What is Customer Retention?  Losing clients is costly. It far outweighs the expense of earnin...

Gordon Polovin

January 16, 2023 | 7 MIN READ

Best Practices

Customer Experience

How To Use Data To Improve Customer Experience

What is data and why is it so important? Businesses with the foresight to differentiate their ...

Gordon Polovin

June 18, 2020 | 8 MIN READ

Customer Experience

Financial Services

How to Improve Customer Experience in Banking

The customer journey in the banking market The minute individuals begin thinking about the ins...

Gordon Polovin

February 18, 2025 | 7 MIN READ

Customer Experience

Survey Types

How to launch a customer service feedback survey

The quality of your customer service has a huge impact on the experience of your customers. Fol...

Melissa Krut

June 8, 2020 | 1 MIN READ