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Showing results for : Customer experience
Best Practices
Customer Experience
How to Improve Customer Experience Using Marginal Gains
Do you have a team that provides support to your customers? If you do, you must focus your time...
Maxim Dsouza
March 20, 2024 | 8 MIN READ
About Sogolytics
General
Strange Days, Cont’d
When we started the Strange Days series, so long ago, I imagined it as a month or so of weekly ...
Melissa Krut
July 5, 2020 | 4 MIN READ
Customer Experience
Why Customer Retention is a Crucial Part of Company Strategy
What is Customer Retention?
Losing clients is costly. It far outweighs the expense of earnin...
Gordon Polovin
January 16, 2023 | 7 MIN READ
Best Practices
Customer Experience
How To Use Data To Improve Customer Experience
What is data and why is it so important?
Businesses with the foresight to differentiate their ...
Gordon Polovin
June 18, 2020 | 8 MIN READ
Customer Experience
Financial Services
How to Improve Customer Experience in Banking
The customer journey in the banking market
The minute individuals begin thinking about the ins...
Gordon Polovin
July 1, 2024 | 7 MIN READ
Customer Experience
Survey Types
How to launch a customer service feedback survey
The quality of your customer service has a huge impact on the experience of your customers. Fol...
Melissa Krut
June 8, 2020 | 1 MIN READ
Customer Experience
VoC and ROI: How can Voice of the Customer impact revenue?
Henry Ford famously (or infamously) said car buyers could have any color they wanted as long as...
Gordon Polovin
May 5, 2021 | 9 MIN READ
Best Practices
Customer Experience
Customer Experience Best Practices to Avoid
Customer experience drives revenues. If you’re skeptical, look at McKinsey & Company’s ...
Kathy Edens
July 1, 2021 | 6 MIN READ
Customer Experience
Multilingual CX: How important is language in delivering the best possible customer experience?
The customer experience (CX) is showing up in the actions and plans of industry captains around...
Gordon Polovin
December 2, 2022 | 8 MIN READ
Customer Experience
How WFH Will Boost Your CX
How can you equate the current supply and demand market with the shut-down environment in today...
Kathy Edens
July 1, 2021 | 5 MIN READ
