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Showing results for : Customer experience
Customer Experience
Feature Focus
Crash Course: Key Driver Analysis
You’ve heard it countless times, but I’ll say it louder for the people in the back: Custo...
Kendall Place
May 26, 2023 | 5 MIN READ
Customer Experience
How the Coronavirus Crisis is Impacting the Rise of Online Business
Over the spring months of 2020, the world faced an unparalleled crisis. The coronavirus pandemi...
Jake Burgess
September 30, 2020 | 5 MIN READ
Best Practices
Customer Experience
Market Research
Do You (Really) Have a Customer Experience Strategy?
If the C-suite asked to see your customer experience strategy, what would you share? Do you hav...
Kathy Edens
September 28, 2020 | 6 MIN READ
Customer Experience
General
Four Ways Automation Has Helped Us Cope with the Coronavirus Pandemic
For most of the year 2020, we have been experiencing a global-scale pandemic, and it is safe to...
Jake Burgess
September 16, 2020 | 5 MIN READ
Customer Experience
How is COVID-19 Changing Customer Effort Offline?
For many, business has changed dramatically during COVID-19. We’ve seen a fresh perspective o...
Jenn Goddu
December 2, 2022 | 6 MIN READ
Customer Experience
Will Customer Effort Score Be the Next Best Predictor of Success?
Customer effort matters. That’s not new. However, in 2020, there’s added benefit in making ...
Jenn Goddu
December 2, 2022 | 6 MIN READ
Customer Experience
Customer Experience Books To Raise Your CX Game
Take a page from the best
As the strategies of enhancing customer experiences have matured ove...
spandey
August 18, 2020 | 3 MIN READ
Customer Experience
Survey Types
What is a customer experience program, and why is customer feedback tied to it so closely?
Sales enablement and marketing experts agree on one thing - aiming for flawless customer experi...
Gordon Polovin
May 24, 2021 | 7 MIN READ
Customer Experience
What is Customer Journey Mapping?
Customer journey mapping is the marketing activity that visually represents the customer or pro...
Gordon Polovin
December 21, 2024 | 10 MIN READ
Best Practices
Customer Experience
The Benefits of Providing Multilingual Customer Service
Today, more businesses are allocating resources to improve customer experience. And rightly so....
Vincent Sevilla
March 15, 2024 | 11 MIN READ
